Teller Supervisor Jobs in Massachusetts
A Teller Supervisor in the banking industry is primarily responsible for supervising teller staff, ensuring that they provide excellent customer service, and overseeing their daily operations. This involves managing the teller line, resolving customer complaints, training and coaching tellers, implementing bank policies and procedures, and assisting with bank audits. The Teller Supervisor is also responsible for handling more complex transactions and balancing the vault, ATM and teller cash drawers. They are often the first point of contact for escalated customer issues and have the authority to approve transactions beyond the limit of tellers.
To successfully perform these tasks, a Teller Supervisor should have excellent customer service and communication skills, strong leadership and management abilities, and a thorough understanding of banking operations and regulations. They should also be proficient in using banking software and technology. A background in finance, business or a related field is often required, as well as several years of experience in the banking industry. Some positions may also require certifications such as the Certified Bank Teller (CBT) or Certified Financial Services Auditor (CFSA). Prior to becoming a Teller Supervisor, an individual may hold positions as a Bank Teller, Lead Teller, or Customer Service Representative in the banking industry.
Actively cross sells and provides information concerning Credit Union products and services in accordance with Credit Union policies....
Provides service and cross sells all products to customer in teller capacity. May open accounts, process loan applications and loan payoffs, as required; enters required data into computer....
In addition, you will ensure compliance with all laws, regulations and corporate policies including BSA reporting, CRA, and Regulation CC....
Senior Teller Supervisor, West Street Branch
- Pittsfield, MA
- 45+ days ago
- Pittsfield, MA
- 45+ days ago
Is ATM balance certified. Re-verifies teller cash drawer when necessary and corrects teller errors....
Senior Teller Uxbridge, MA, US YesterdayRegular Full-Time
- Uxbridge, MA
- 45+ days ago
- Uxbridge, MA
- 45+ days ago
In addition, you will ensure compliance with all laws, regulations and corporate policies including BSA reporting, CRA, and Regulation CC....
In addition to being responsible for completing an accurate CTR, Customer Service Representatives and Lenders are responsible for properly identifying all bank customers in accordance with the bank's...
Demographic Data for Massachusetts
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Salary for Teller Supervisor Jobs in Massachusetts
Highest Education Level
Teller Supervisors in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Teller Supervisor position
- Check Cashing
- Retail Banking
- Vault Balancing
- ATM Balancing
- Commercial Banking
- BSA
- Account Maintenance
- Automated Clearing House
- Wire Transfers
- Mortgage Processing
- Financial Services
- Foreign Exchange
- Branch Management
- Wealth Management
- Internal Control
- Service Standards
- Anti-Money Laundering
- Fraud Investigation
- Appraisal
- 10 Key
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Referrals
- Problem Resolution
- Customer Satisfaction
- Risk Management
- Microsoft Windows
- Decision Making
- Listening
- Retail
- Auditing
- High School Diploma
- Customer Relations
- Written Communication
- Coaching
- Telephone Skills
- Mentoring
- Collaboration
- Policy Development
- Regulations
- Problem Solving
- Sales
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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