Teller Supervisor Jobs in Massachusetts
A Teller Supervisor in the banking industry is primarily responsible for supervising teller staff, ensuring that they provide excellent customer service, and overseeing their daily operations. This involves managing the teller line, resolving customer complaints, training and coaching tellers, implementing bank policies and procedures, and assisting with bank audits. The Teller Supervisor is also responsible for handling more complex transactions and balancing the vault, ATM and teller cash drawers. They are often the first point of contact for escalated customer issues and have the authority to approve transactions beyond the limit of tellers.
To successfully perform these tasks, a Teller Supervisor should have excellent customer service and communication skills, strong leadership and management abilities, and a thorough understanding of banking operations and regulations. They should also be proficient in using banking software and technology. A background in finance, business or a related field is often required, as well as several years of experience in the banking industry. Some positions may also require certifications such as the Certified Bank Teller (CBT) or Certified Financial Services Auditor (CFSA). Prior to becoming a Teller Supervisor, an individual may hold positions as a Bank Teller, Lead Teller, or Customer Service Representative in the banking industry.
Must complete BSA, AML, and other Regulatory and Continuing Education as assigned. Must adhere to all bank and regulatory policies and procedures specific to position....
banking products and services Recent experience at an LFI in an Operations Management role Professional communication skills, both written and verbal Benefits are an integral part of total rewards...
-Accurately processes a variety of member transactions in accordance withcash handling procedures and policy (deposits, withdrawals, loanpayments, check cashing, etc)....
Operations Services Supervisor (Bank Teller Manager)
- Wellesley, MA
- 10 days ago
- Wellesley, MA
- 10 days ago
banking products and services Recent experience at an LFI in an Operations Management role Professional communication skills, both written and verbal Benefits are an integral part of total rewards...
Supervise branch operations including working cash for branch, ATM balancing, proper cash limits, supplies, logs, and reports....
Complies with various bank procedures as they pertain to BSA compliance and maintains various logs, records, and inventories, as prescribed by bank procedures....
Complies with various bank procedures as they pertain to BSA compliance and maintains various logs, records, and inventories, as prescribed by bank procedures....
Demographic Data for Massachusetts
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Salary for Teller Supervisor Jobs in Massachusetts
Highest Education Level
Teller Supervisors in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Teller Supervisor position
- Check Cashing
- Retail Banking
- Vault Balancing
- Account Opening
- ATM Balancing
- BSA
- Commercial Banking
- Cross Selling
- Mortgage Processing
- Branch Management
- Wire Transfers
- Anti-Money Laundering
- Wealth Management
- Fraud Investigation
- Appraisal
- Client Services
- Cash Handling
- Cash Management
- 10 Key
- Resolution
- Notary Public
- Problem Resolution
- Customer Satisfaction
- Referrals
- Risk Management
- Inbound/Outbound Calling
- Microsoft Windows
- Listening
- Customer Relations
- High School Diploma
- Retail
- Decision Making
- Prioritizing
- Written Communication
- Auditing
- Telephone Skills
- Typing
- Employee Development
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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