Customer Service Jobs in North Carolina

A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.

Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.

1-15 of 56 Jobs

Customer Service Associate

  • Wilson, NC
  • 60+ days ago
  • Wilson, NC
  • 60+ days ago

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers....

Customer Service Associate

  • Roxboro, NC
  • 2 hours ago
  • Roxboro, NC
  • 2 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Pharmacy Customer Service Associate

  • Statesville, NC
  • 2 hours ago
  • Statesville, NC
  • 2 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Retail Customer Service Associate

  • Gastonia, NC
  • 1 day ago
  • Gastonia, NC
  • 1 day ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 3540 E Franklin Blvd, Gastonia,...

Sales & Customer Service Associate

  • Durham, NC
  • 1 day ago
  • Durham, NC
  • 1 day ago

service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...

Client Service Specialist (Teller)

  • Asheville, NC
  • 1 day ago
  • Asheville, NC
  • 1 day ago

. + Provide backup and assistance to other retail banking locations, as requested. + Model and champion the Banks standards for exceptional customer service. + Demonstrate empathy and proactively resolve...

Customer Service Associate Job

  • Marion, NC
  • 2 days ago
  • Marion, NC
  • 2 days ago

Bring JOY to YOUR Journey and apply today for our part-time Customer Service Associate position!...

Lead Customer Service Associate Job

  • Winston Salem, NC
  • 2 days ago
  • Winston Salem, NC
  • 2 days ago

Bring JOY to YOUR Journey and apply today for our Customer Service Associate position!...

Customer Service Representative - Credit Services

  • Charlotte, NC
  • 3 days ago
  • Charlotte, NC
  • 3 days ago

About this role: Wells Fargo is seeking a Customer Service Representative in Credit Services. Learn more about our career areas and lines of business at www.wellsfargo.com/about/careers....

Customer Service Associate

  • Charlotte, NC
  • 4 days ago
  • Charlotte, NC
  • 4 days ago

services Provide information to managers as well as internal and external customers to resolve customer issues Required Qualifications: 6+ months of Customer Service, Financial Services or Contact...

Insurance Client Service Specialist

  • Greensboro, NC
  • 4 days ago
  • Greensboro, NC
  • 4 days ago

Company: Marsh McLennan Agency Description: Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people....

Customer Service Associate - Restaurant Image

  • Chapel Hill, NC
  • 5 days ago
  • Chapel Hill, NC
  • 5 days ago

As the name suggests, your main priority is to provide great customer service....

PartTime Customer Service Associate Pro Weekend

  • Waynesville, NC
  • 5 days ago
  • Waynesville, NC
  • 5 days ago

Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's....

Customer Service Associate - Temporary

  • Huntersville, NC
  • 6 days ago
  • Huntersville, NC
  • 6 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Foreclosure - Status - Client Service Representative

  • Fayetteville, NC
  • 7 days ago
  • Fayetteville, NC
  • 7 days ago

Monitor lender requests, calculating figures, and meeting all deadlines related to these requests Ensure files are complete with all legal documents Work as liaison between the mortgage company and...

Demographic Data for North Carolina

Moving to North Carolina? Find some basic demographic data about North Carolina below.


Local
National
10,439,413
246,359

Customer Service Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...

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Salary for Customer Service Jobs in North Carolina

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Highest Education Level

Customer Services in North Carolina offer the following education background
Bachelor's Degree
31.8%
High School or GED
30.7%
Associate's Degree
13.1%
Vocational Degree or Certification
10.4%
Master's Degree
9.9%
Some College
2.4%
Some High School
1.1%
Doctorate Degree
0.7%



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