Customer Service Jobs in Charlotte, NC
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Pharmacy Customer Service Associate
- Matthews, NC (13 miles from Charlotte, NC)
- 17 hours ago
- Matthews, NC (13 miles from Charlotte, NC)
- 17 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Concord, NC (20 miles from Charlotte, NC)
- 1 day ago
- Concord, NC (20 miles from Charlotte, NC)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Loss Prevention Customer Service Associate II
- Huntersville, NC (12 miles from Charlotte, NC)
- 3 days ago
- Huntersville, NC (12 miles from Charlotte, NC)
- 3 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
- Fort Mill, SC (14 miles from Charlotte, NC)
- 4 days ago
- Fort Mill, SC (14 miles from Charlotte, NC)
- 4 days ago
Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers....
Lead Customer Service Associate Job
- Matthews, NC (13 miles from Charlotte, NC)
- 6 days ago
- Matthews, NC (13 miles from Charlotte, NC)
- 6 days ago
Bring JOY to YOUR Journey and apply today for our Customer Service Associate position!...
Retail Customer Service Associate
- Huntersville, NC (12 miles from Charlotte, NC)
- 11 days ago
- Huntersville, NC (12 miles from Charlotte, NC)
- 11 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Associate Customer Service Representative Everyday Banking
- Charlotte, NC (8 miles from Charlotte, NC)
- 13 days ago
- Charlotte, NC (8 miles from Charlotte, NC)
- 13 days ago
About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking....
Associate Customer Service Representative Everyday Banking
- Charlotte, NC
- 14 days ago
- Charlotte, NC
- 14 days ago
About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking....
Customer Service Associate Job
- Kannapolis, NC (21 miles from Charlotte, NC)
- 18 days ago
- Kannapolis, NC (21 miles from Charlotte, NC)
- 18 days ago
Bring JOY to YOUR Journey and apply today for our part-time Customer Service Associate position!...
Sales & Customer Service Associate
- Denver, NC (22 miles from Charlotte, NC)
- 18 days ago
- Denver, NC (22 miles from Charlotte, NC)
- 18 days ago
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
Ability to provide superior customer service to the client and the sureties + Strong organizational skills in prioritizing duties and multi-tasking, with the ability to consistently meet deadlines +...
Financial Services Consultant - Registered - Charlotte, NC National Contact Center
- Charlotte, NC
- 18 days ago
- Charlotte, NC
- 18 days ago
Great Financial Services Consultants bring a wide range of experiences - theres no blueprint, although there are skills and qualities we look for: - Strong customer service mindset - Professionalism...
Ability to provide superior customer service to the client and the sureties + Strong organizational skills in prioritizing duties and multi-tasking, with the ability to consistently meet deadlines +...
Retail Loss Prevention Customer Service Associate
- Concord, NC (20 miles from Charlotte, NC)
- 20 days ago
- Concord, NC (20 miles from Charlotte, NC)
- 20 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Bring JOY to YOUR Journey and ap ply today for our full-time Customer Service Associate position!...
Demographic Data for Charlotte, NC
Moving to Charlotte, NC? Find some basic demographic data about Charlotte, NC below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Charlotte, NC
Highest Education Level
Customer Services in Charlotte, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Inventory Control
- Ordering
- Quality Improvement
- Quality Control Inspection
- Housekeeping
- Store Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Friendliness
- Education Experience
- Dusting
- Reimbursement
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Commercial Banking
- Commercial Lending
- First In, First Out
- Payment Processing
- Courteous
- Client Services
- Cashier Skills
- Referrals
- Customer Satisfaction
- Inbound/Outbound Calling
- Math
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Regulations
- Policy Development
- Multitasking
- Sales
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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