Customer Service Jobs in Massachusetts
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA
- 13 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA
- 13 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Customer Service Associate - Morning & Lunch Shift
- Marlborough, MA
- 14 hours ago
- Marlborough, MA
- 14 hours ago
As the name suggests, your main priority is to provide great customer service....
Savers / Value Village Careers - Customer Service Associate
- Wilmington, MA
- 3 days ago
- Wilmington, MA
- 3 days ago
We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect: The opportunity to celebrate uniqueness....
Loss Prevention Customer Service Associate
- West Springfield, MA
- 4 days ago
- West Springfield, MA
- 4 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
As the name suggests, your main priority is to provide great customer service....
2025-3845 Category Retail Banking Position Type Full Time Min USD $33,280.00/Yr....
Customer Service Professional - Route Driver, base $65-75k, total $100
- Marlborough, MA
- 4 days ago
- Marlborough, MA
- 4 days ago
Specific routes and customers are assigned, in order to build rapport between the Customer Service Professional and the customers serviced....
Senior Client Service Representative Aleron United States, Massachusetts, Boston Jul 01, 2025 Description Are you a Senior Client Service Representative looking to join one of the top companies in...
service to members....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Financial Services - Senior Client Service Representative
- Boston, MA
- 5 days ago
- Boston, MA
- 5 days ago
Vaco Boston has partnered with on of Boston premier Investment Banks to hire a Senior Client Service Representative to join their team! Where: Boston (hybrid) Pay: $29/hour The Senior Client...
We are hiring for both Full Time and Part Time Customer Service Associates. **What you can expect:** + The opportunity to celebrate uniqueness....
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Massachusetts
Highest Education Level
Customer Services in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Inventory Control
- Ordering
- Quality Improvement
- Store Management
- Reading
- Wellness
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Friendliness
- Education Experience
- Dusting
- Reimbursement
- Check Cashing
- Long-Term Disability
- Retail Banking
- Commercial Banking
- Wire Transfers
- First In, First Out
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Referrals
- Cashier Skills
- Customer Satisfaction
- Inbound/Outbound Calling
- Closing
- Math
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Regulations
- Policy Development
- Multitasking
- Sales
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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