Customer Service Jobs in Massachusetts

A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.

Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.

1-15 of 57 Jobs

We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...

Customer Service Associate

  • Adams, MA
  • 1 hour ago
  • Adams, MA
  • 1 hour ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

LP Customer Service Associate

  • Pittsfield, MA
  • 11 hours ago
  • Pittsfield, MA
  • 11 hours ago

Understands operational procedures and deters acts of dishonesty within established customer service guidelines....

Customer Service Associate - Morning & Lunch Shift

  • Marlborough, MA
  • 14 hours ago
  • Marlborough, MA
  • 14 hours ago

As the name suggests, your main priority is to provide great customer service....

Savers / Value Village Careers - Customer Service Associate

  • Wilmington, MA
  • 3 days ago
  • Wilmington, MA
  • 3 days ago

We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect: The opportunity to celebrate uniqueness....

Loss Prevention Customer Service Associate

  • West Springfield, MA
  • 4 days ago
  • West Springfield, MA
  • 4 days ago

Understands operational procedures and deters acts of dishonesty within established customer service guidelines....

Customer Service Associate

  • Framingham, MA
  • 4 days ago
  • Framingham, MA
  • 4 days ago

As the name suggests, your main priority is to provide great customer service....

Customer Service Representative

  • Salem, MA
  • 4 days ago
  • Salem, MA
  • 4 days ago

2025-3845 Category Retail Banking Position Type Full Time Min USD $33,280.00/Yr....

Customer Service Professional - Route Driver, base $65-75k, total $100

  • Marlborough, MA
  • 4 days ago
  • Marlborough, MA
  • 4 days ago

Specific routes and customers are assigned, in order to build rapport between the Customer Service Professional and the customers serviced....

Senior Client Service Representative

  • Boston, MA
  • 4 days ago
  • Boston, MA
  • 4 days ago

Senior Client Service Representative Aleron United States, Massachusetts, Boston Jul 01, 2025 Description Are you a Senior Client Service Representative looking to join one of the top companies in...

Retail Customer Service Associate Full Time

  • Hudson, MA
  • 5 days ago
  • Hudson, MA
  • 5 days ago

service to members....

Pharmacy Customer Service Associate

  • Haverhill, MA
  • 5 days ago
  • Haverhill, MA
  • 5 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate - Temporary

  • Milford, MA
  • 5 days ago
  • Milford, MA
  • 5 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Financial Services - Senior Client Service Representative

  • Boston, MA
  • 5 days ago
  • Boston, MA
  • 5 days ago

Vaco Boston has partnered with on of Boston premier Investment Banks to hire a Senior Client Service Representative to join their team! Where: Boston (hybrid) Pay: $29/hour The Senior Client...

Customer Service Associate

  • Wilmington, MA
  • 5 days ago
  • Wilmington, MA
  • 5 days ago

We are hiring for both Full Time and Part Time Customer Service Associates. **What you can expect:** + The opportunity to celebrate uniqueness....

Demographic Data for Massachusetts

Moving to Massachusetts? Find some basic demographic data about Massachusetts below.


Local
National
7,029,832
179,192

Customer Service Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
Customer Service & Support For Customer Service Executives
Who is this course for? - This Customer Service training is for aspiring and existing Customer Service executives who want to learn what is Customer Service and how to be a good Customer Service...

Title Synonyms

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Salary for Customer Service Jobs in Massachusetts

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Highest Education Level

Customer Services in Massachusetts offer the following education background
Bachelor's Degree
31.8%
High School or GED
30.7%
Associate's Degree
13.1%
Vocational Degree or Certification
10.4%
Master's Degree
9.9%
Some College
2.4%
Some High School
1.1%
Doctorate Degree
0.7%



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