Customer Service Manager Jobs in Houston, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Defined Benefit Client Service Manager - The Woodlands, TX
- Spring, TX (21 miles from Houston, TX)
- 4 hours ago
- Spring, TX (21 miles from Houston, TX)
- 4 hours ago
Aon Is Looking for a Defined Benefit Client Service Manager! The Pension Administration Practice at Aon currently has openings for experienced Defined Benefit Client Service Managers in multiple...
- Stafford, TX (15 miles from Houston, TX)
- 7 hours ago
- Stafford, TX (15 miles from Houston, TX)
- 7 hours ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Its fun to work in a company where people...
Relationship Banker - Houston North area
- Humble, TX (17 miles from Houston, TX)
- 10 hours ago
- Humble, TX (17 miles from Houston, TX)
- 10 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Position Title: Client Service Manager (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works...
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
- Sugar Land, TX (18 miles from Houston, TX)
- 7 days ago
- Sugar Land, TX (18 miles from Houston, TX)
- 7 days ago
Summary Serves customers by providing trusted banking advice, processing a variety of banking transactions, opening new accounts and researching and resolving problems in a manner which promotes...
Overview To be responsible for the overall management of the branch and its personnel and operations in a manner which maximizes growth and profitability through effective sales, service, and lending...
Relationship Banker- Woodlands Sawdust and I45, Spring, TX
- Spring, TX (21 miles from Houston, TX)
- 10 days ago
- Spring, TX (21 miles from Houston, TX)
- 10 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Summary Serves customers by providing trusted banking advice, processing a variety of banking transactions, opening new accounts and researching and resolving problems in a manner which promotes...
Senior Remediation Leader & Client Service Manager - Houston Market Area
- Houston, TX
- 22 days ago
- Houston, TX
- 22 days ago
Senior Remediation Leader & Client Service Manager - Houston Market Area Brown and Caldwell life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k) United...
Remote Work- League City, TX (24 miles from Houston, TX)
- 26 days ago
- League City, TX (24 miles from Houston, TX)
- 26 days ago
The Utility Billing Customer Service Supervisor is responsible for leading and managing the daily operations of the utility billing customer service team, ensuring prompt, courteous, and accurate...
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Client Service Manager - Hightower Texas Req #1505 Houston, TX, USA Job Description Posted Tuesday, May 20, 2025 at 11:00 PM Your Future Team Hightower Texas is a leading wealth management firm in...
Consumer Banking Relationship Specialist (Relationship Banker)
- Houston, TX
- 45+ days ago
- Houston, TX
- 45+ days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Demographic Data for Houston, TX
Moving to Houston, TX? Find some basic demographic data about Houston, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Houston, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Houston, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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