Customer Service Manager Jobs in Troy, MI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Fraser, MI (11 miles from Troy, MI)
- 14 hours ago
- Fraser, MI (11 miles from Troy, MI)
- 14 hours ago
Zerex Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Union Commerce- Commerce, MI
- Commerce Township, MI (17 miles from Troy, MI)
- 1 day ago
- Commerce Township, MI (17 miles from Troy, MI)
- 1 day ago
banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering...
Financial Relationship Banker - Detroit, MI
- Detroit, MI (18 miles from Troy, MI)
- 1 day ago
- Detroit, MI (18 miles from Troy, MI)
- 1 day ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker - Six Mile Inkster - Redford, MI
- Redford, MI (17 miles from Troy, MI)
- 2 days ago
- Redford, MI (17 miles from Troy, MI)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Harrison Township, MI (16 miles from Troy, MI)
- 3 days ago
- Harrison Township, MI (16 miles from Troy, MI)
- 3 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
- Macomb, MI (12 miles from Troy, MI)
- 3 days ago
- Macomb, MI (12 miles from Troy, MI)
- 3 days ago
They will utilize their product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members....
They will utilize their strong product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members....
- Clinton Township, MI (12 miles from Troy, MI)
- 5 days ago
- Clinton Township, MI (12 miles from Troy, MI)
- 5 days ago
They will utilize their strong product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members....
Relationship Banker- South Blvd and Crooks- Rochester Hills, MI
- Rochester Hills, MI (8 miles from Troy, MI)
- 5 days ago
- Rochester Hills, MI (8 miles from Troy, MI)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Schoenherr 14 Mile - Sterling Heights, MI
- Sterling Heights, MI (5 miles from Troy, MI)
- 7 days ago
- Sterling Heights, MI (5 miles from Troy, MI)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Detroit Metro East - Sterling Heights, MI
- Sterling Heights, MI (5 miles from Troy, MI)
- 9 days ago
- Sterling Heights, MI (5 miles from Troy, MI)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Licensing System & Registry ("NMLS")....
Relationship Banker- North Oakland- Ortonville, MI
- Ortonville, MI (21 miles from Troy, MI)
- 15 days ago
- Ortonville, MI (21 miles from Troy, MI)
- 15 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Financial Relationship Banker - Rochester Hills, MI
- Rochester Hills, MI (8 miles from Troy, MI)
- 21 days ago
- Rochester Hills, MI (8 miles from Troy, MI)
- 21 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker-South Oakland Market- Bloomfield Hills, MI
- Bloomfield Hills, MI (7 miles from Troy, MI)
- 45+ days ago
- Bloomfield Hills, MI (7 miles from Troy, MI)
- 45+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Troy, MI
Moving to Troy, MI? Find some basic demographic data about Troy, MI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Troy, MI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Troy, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles

How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »