Customer Service Manager Jobs in Michigan
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker Senior The Relationship Banker Senior is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness to be viewed as a trusted...
Application Deadline: 07/31/2025 Address: 2851 New Pinery Road Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Are you passionate about building relationships and helping members achieve their financial goals? As a Relationship Banker, you'll be the face of our credit union-providing exceptional service,...
They will utilize their strong product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members....
Cross sells products and services and refers to business product partners to ensure client needs are met....
Cross sells products and services and refers to business product partners to ensure client needs are met....
. + Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills. + Excellent verbal and written communication...
Remote WorkFinancial Relationship Banker - Shelby Township, MI
- Shelby Township, MI
- 3 days ago
- Shelby Township, MI
- 3 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkBanking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Senior Consumer Relationship Banker (Julington Creek Branch)
- Saint Johns, MI
- 5 days ago
- Saint Johns, MI
- 5 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Michigan
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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