Customer Service Manager Jobs in Michigan

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 52 Jobs

Retail Relationship Banker

  • Fraser, MI
  • 4 hours ago
  • Fraser, MI
  • 4 hours ago

Zerex Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....

Relationship Banker - Union Commerce- Commerce, MI

  • Commerce Township, MI
  • 23 hours ago
  • Commerce Township, MI
  • 23 hours ago

banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering...

Financial Relationship Banker - Detroit, MI

  • Detroit, MI
  • 1 day ago
  • Detroit, MI
  • 1 day ago

Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....

Remote Work

Relationship Banker - Six Mile Inkster - Redford, MI

  • Redford, MI
  • 2 days ago
  • Redford, MI
  • 2 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker- Downtown Petoskey - Petoskey MI

  • Petoskey, MI
  • 2 days ago
  • Petoskey, MI
  • 2 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker

  • Harrison Township, MI
  • 2 days ago
  • Harrison Township, MI
  • 2 days ago

Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....

Teller / Relationship Banker

  • Macomb, MI
  • 2 days ago
  • Macomb, MI
  • 2 days ago

They will utilize their product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members....

Relationship Banker II

  • Troy, MI
  • 2 days ago
  • Troy, MI
  • 2 days ago

They will utilize their strong product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members....

Financial Relationship Banker -West Grand River - Brighton, MI

  • Brighton, MI
  • 3 days ago
  • Brighton, MI
  • 3 days ago

Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....

Remote Work

Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....

Remote Work

Financial Relationship Banker (Owosso, MI) Full-time

  • Owosso, MI
  • 3 days ago
  • Owosso, MI
  • 3 days ago

Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....

Remote Work

Relationship Banker III

  • Clinton Township, MI
  • 4 days ago
  • Clinton Township, MI
  • 4 days ago

They will utilize their strong product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members....

Relationship Banker I (Covington West Branch)

  • Sterling, MI
  • 4 days ago
  • Sterling, MI
  • 4 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker- South Blvd and Crooks- Rochester Hills, MI

  • Rochester Hills, MI
  • 5 days ago
  • Rochester Hills, MI
  • 5 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Financial Relationship Banker (Burton, MI)

  • Grand Rapids, MI
  • 6 days ago
  • Grand Rapids, MI
  • 6 days ago

Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....

Remote Work

Demographic Data for Michigan

Moving to Michigan? Find some basic demographic data about Michigan below.


Local
National
10,077,306
222,152

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Michigan

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Michigan offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Michigan
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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