Customer Service Manager Jobs in Pleasanton, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Oakland, CA (21 miles from Pleasanton, CA)
- 1 day ago
- Oakland, CA (21 miles from Pleasanton, CA)
- 1 day ago
Application Deadline: 05/19/2025 Address: 2001 Broadway Job Family Group: Retail Banking Sales & Service Part-time 20 hours per week. Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Tracy area
- Tracy, CA (24 miles from Pleasanton, CA)
- 3 days ago
- Tracy, CA (24 miles from Pleasanton, CA)
- 3 days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Silicon Valley Market - San Jose, CA
- San Jose, CA (20 miles from Pleasanton, CA)
- 5 days ago
- San Jose, CA (20 miles from Pleasanton, CA)
- 5 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Mountain View Branch - Mountain View, CA
- Mountain View, CA (19 miles from Pleasanton, CA)
- 7 days ago
- Mountain View, CA (19 miles from Pleasanton, CA)
- 7 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
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Associate Relationship Banker - Concord Downtown Branch - Concord, CA (Spanish and English Bilingual
- Concord, CA (23 miles from Pleasanton, CA)
- 9 days ago
- Concord, CA (23 miles from Pleasanton, CA)
- 9 days ago
Required qualifications, capabilities, and skills * 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success...
Relationship Banker - East Bay South
- Fremont, CA (9 miles from Pleasanton, CA)
- 9 days ago
- Fremont, CA (9 miles from Pleasanton, CA)
- 9 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Peninsula South area
- Sunnyvale, CA (19 miles from Pleasanton, CA)
- 10 days ago
- Sunnyvale, CA (19 miles from Pleasanton, CA)
- 10 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Oakland East Shore Market - Oakland, CA
- Oakland, CA (21 miles from Pleasanton, CA)
- 11 days ago
- Oakland, CA (21 miles from Pleasanton, CA)
- 11 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Concord, CA (23 miles from Pleasanton, CA)
- 15 days ago
- Concord, CA (23 miles from Pleasanton, CA)
- 15 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Walnut Creek, CA (19 miles from Pleasanton, CA)
- 16 days ago
- Walnut Creek, CA (19 miles from Pleasanton, CA)
- 16 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - Silicon Valley West
- Santa Clara, CA (21 miles from Pleasanton, CA)
- 17 days ago
- Santa Clara, CA (21 miles from Pleasanton, CA)
- 17 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Assistant Client Service Manager
- Oakland, CA (21 miles from Pleasanton, CA)
- 22 days ago
- Oakland, CA (21 miles from Pleasanton, CA)
- 22 days ago
The ACSM is also responsible for actively cross-selling Bank products and services and to provide support to the staff in their cross-selling efforts....
Regional Relationship Banker I
- Union City, CA (11 miles from Pleasanton, CA)
- 24 days ago
- Union City, CA (11 miles from Pleasanton, CA)
- 24 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Relationship Banker - Bilingual Cantonese required - Oakland Chinatown area
- Oakland, CA (21 miles from Pleasanton, CA)
- 24 days ago
- Oakland, CA (21 miles from Pleasanton, CA)
- 24 days ago
Originator **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Learn more about this role Transcript \[Music in background throughout\] \[Bankers working with clients in-person and...
- Union City, CA (11 miles from Pleasanton, CA)
- 24 days ago
- Union City, CA (11 miles from Pleasanton, CA)
- 24 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
Demographic Data for Pleasanton, CA
Moving to Pleasanton, CA? Find some basic demographic data about Pleasanton, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Pleasanton, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Pleasanton, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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