Customer Service Manager Jobs in California
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Job Family Group: Retail Banking Sales & Service Bilingual in English and Spanish Language is preferred. Delivers exceptional service to BMO customers and prospects....
Sales Recommend cross-sell opportunities by asking customers open-ended questions....
Relationship Banker-Highland Arrowhead
- San Bernardino, CA
- 9 hours ago
- San Bernardino, CA
- 9 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Pershing Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker - Diablo Hills Market - Danville, CA and Surrounding Areas
- Danville, CA
- 20 hours ago
- Danville, CA
- 20 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - South Lake Tahoe
- South Lake Tahoe, CA
- 1 day ago
- South Lake Tahoe, CA
- 1 day ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Relationship Banker - Arden-Morse Financial Center
- Sacramento, CA
- 1 day ago
- Sacramento, CA
- 1 day ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Client Service Manager (Floor Manager) Salary: $68,640-$75,000, depending on experience Location: VCA West Los Angeles Animal Hospital - Los Angeles, CA VCA West Los Angeles Animal Hospital is an...
Demographic Data for California
Moving to California? Find some basic demographic data about California below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in California
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Consumer Lending
- Lending
- Account Opening
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Payment Processing
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Finance
- Relationship Management
- Account Management
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Typing
- Coaching
- Telephone Skills
- Reporting
- Policy Development
- Regulations
- Problem Solving
- Microsoft Office
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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