Customer Service Jobs in Charlotte, NC
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
- Gastonia, NC (22 miles from Charlotte, NC)
- 3 hours ago
- Gastonia, NC (22 miles from Charlotte, NC)
- 3 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Temporary
- Concord, NC (20 miles from Charlotte, NC)
- 13 hours ago
- Concord, NC (20 miles from Charlotte, NC)
- 13 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Pharmacy Customer Service Associate
- Kannapolis, NC (21 miles from Charlotte, NC)
- 13 hours ago
- Kannapolis, NC (21 miles from Charlotte, NC)
- 13 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Your Impact Customer Service Associates (CSA) are responsible for answering inbound internal and external calls, utilizing our Home Delivery processes to solve inquiries/issues and maintain customer...
Part Time - Customer Service Associate - Tool Rental - Flexible
- Concord, NC (20 miles from Charlotte, NC)
- 1 day ago
- Concord, NC (20 miles from Charlotte, NC)
- 1 day ago
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's....
Preferred Qualifications Previous customer service experience strongly preferred. Product-specific or financial services industry experience....
- Monroe, NC (20 miles from Charlotte, NC)
- 6 days ago
- Monroe, NC (20 miles from Charlotte, NC)
- 6 days ago
The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance with an emphasis on accurate register operation & Ollie's Army proficiency....
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
Customer Service Associate Job
- Matthews, NC (13 miles from Charlotte, NC)
- 7 days ago
- Matthews, NC (13 miles from Charlotte, NC)
- 7 days ago
Bring JOY to YOUR Journey and apply today for our part-time Customer Service Associate position!...
- Harrisburg, NC (12 miles from Charlotte, NC)
- 8 days ago
- Harrisburg, NC (12 miles from Charlotte, NC)
- 8 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Sales & Customer Service Associate
- Gastonia, NC (22 miles from Charlotte, NC)
- 9 days ago
- Gastonia, NC (22 miles from Charlotte, NC)
- 9 days ago
Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience....
- Charlotte, NC (8 miles from Charlotte, NC)
- 12 days ago
- Charlotte, NC (8 miles from Charlotte, NC)
- 12 days ago
About this role: Wells Fargo is seeking a Customer Service Associate in Business Operations as part of the Contact Center division....
Retail Customer Service Associate
- Tega Cay, SC (14 miles from Charlotte, NC)
- 14 days ago
- Tega Cay, SC (14 miles from Charlotte, NC)
- 14 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Amazon Locker+ Customer Service Associate
- Huntersville, NC (12 miles from Charlotte, NC)
- 18 days ago
- Huntersville, NC (12 miles from Charlotte, NC)
- 18 days ago
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...
Retail Loss Prevention Customer Service Associate II
- Gastonia, NC (22 miles from Charlotte, NC)
- 21 days ago
- Gastonia, NC (22 miles from Charlotte, NC)
- 21 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Demographic Data for Charlotte, NC
Moving to Charlotte, NC? Find some basic demographic data about Charlotte, NC below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Charlotte, NC
Highest Education Level
Customer Services in Charlotte, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Reporting
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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