Customer Service Jobs in Kansas City, MO
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Customer Service Representative
- Shawnee, KS (7 miles from Kansas City, MO)
- 9 hours ago
- Shawnee, KS (7 miles from Kansas City, MO)
- 9 hours ago
QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay....
Commercial Banker - Emerging Middle Market - Vice President
- Leawood, KS (10 miles from Kansas City, MO)
- 1 day ago
- Leawood, KS (10 miles from Kansas City, MO)
- 1 day ago
existing technical infrastructure through automation while embracing the innovative opportunities offered by new technologies Required Qualifications, Capabilities and Skills * Seven years direct lending...
Client Service Representative I - Bilingual (Spanish)
- Shawnee, KS (7 miles from Kansas City, MO)
- 1 day ago
- Shawnee, KS (7 miles from Kansas City, MO)
- 1 day ago
Client Service Representative I - Bilingual (Spanish) Lenexa, KS Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and...
Remote WorkPharmacy Customer Service Associate
- Independence, MO (10 miles from Kansas City, MO)
- 2 days ago
- Independence, MO (10 miles from Kansas City, MO)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Client Service Representative I
- Lenexa, KS (13 miles from Kansas City, MO)
- 2 days ago
- Lenexa, KS (13 miles from Kansas City, MO)
- 2 days ago
Overview Client Service Representative I - Bilingual (Spanish) Lenexa, KS Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate...
Remote Work- Olathe, KS (19 miles from Kansas City, MO)
- 5 days ago
- Olathe, KS (19 miles from Kansas City, MO)
- 5 days ago
As the name suggests, your main priority is to provide great customer service....
Client Service Representative, National Accounts
- Overland Park, KS (21 miles from Kansas City, MO)
- 6 days ago
- Overland Park, KS (21 miles from Kansas City, MO)
- 6 days ago
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
Customer Service Associate - Dinner/Close Shift
- Belton, MO (22 miles from Kansas City, MO)
- 7 days ago
- Belton, MO (22 miles from Kansas City, MO)
- 7 days ago
As the name suggests, your main priority is to provide great customer service....
Job Title: Senior International Banking Representative Job Description: Summary The Senior International Banking Rep serves as the banks more experienced front-line customer service associate and is...
- Bonner Springs, KS (17 miles from Kansas City, MO)
- 7 days ago
- Bonner Springs, KS (17 miles from Kansas City, MO)
- 7 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
Associate Manager, Client Relations Specialist
- Kansas City, MO
- 10 days ago
- Kansas City, MO
- 10 days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
Commercial Banker - Overland Park, KS (KCHQ)
- Overland Park, KS (21 miles from Kansas City, MO)
- 15 days ago
- Overland Park, KS (21 miles from Kansas City, MO)
- 15 days ago
Responsibilities & Expectations Customer Service Manage and service commercial customer relationships as assigned....
- Olathe, KS (19 miles from Kansas City, MO)
- 22 days ago
- Olathe, KS (19 miles from Kansas City, MO)
- 22 days ago
General Responsibilities: Manage all aspects of a Stage1 project to ensure that it is safely completed on time and within scope and budget. Responsible for completing the Stage1 project as per its...
Demographic Data for Kansas City, MO
Moving to Kansas City, MO? Find some basic demographic data about Kansas City, MO below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Kansas City, MO
Highest Education Level
Customer Services in Kansas City, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Reporting
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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