Customer Service Jobs in Massachusetts

A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.

Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.

1-15 of 50 Jobs

We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...

LP Customer Service Associate II

  • West Springfield, MA
  • 3 hours ago
  • West Springfield, MA
  • 3 hours ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Customer Service Associate - Temporary

  • Marshfield, MA
  • 3 hours ago
  • Marshfield, MA
  • 3 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate

  • Cohasset, MA
  • 13 hours ago
  • Cohasset, MA
  • 13 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Client Service Representative

  • Boston, MA
  • 14 hours ago
  • Boston, MA
  • 14 hours ago

Demonstrated resilience and resourcefulness in customer service situations Education: High School diploma or equivalent GED required Location and Workplace Flexibility: We have offices in Atlanta GA...

Pharmacy Customer Service Associate

  • Natick, MA
  • 15 hours ago
  • Natick, MA
  • 15 hours ago

Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours....

Client Service Representative

  • Arlington, MA
  • 15 hours ago
  • Arlington, MA
  • 15 hours ago

The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to...

Commercial Banker

  • Boston, MA
  • 2 days ago
  • Boston, MA
  • 2 days ago

-Leverage your network to engage with local business owners and companies to develop business lending opportunities....

Client Service Representative I - June Start

  • Boston, MA
  • 3 days ago
  • Boston, MA
  • 3 days ago

WHAT WE ARE LOOKING FOR Associates Degree or equivalent experience preferred. 0-1+ year of customer service experience preferred. Detailed communication and analytical skills....

Client Service Representative - Veterinary Hospital

  • Quincy, MA
  • 4 days ago
  • Quincy, MA
  • 4 days ago

We are looking for individuals with excellent customer service skills and a willingness to learn about veterinary medicine....

Customer Service Associate - Morning & Lunch Shift

  • Boston, MA
  • 4 days ago
  • Boston, MA
  • 4 days ago

As the name suggests, your main priority is to provide great customer service....

Customer Service Associate

  • Saugus, MA
  • 4 days ago
  • Saugus, MA
  • 4 days ago

We are hiring for both Full Time and Part Time Customer Service Associate The opportunity to celebrate uniqueness....

Client Service Representative Supervisor

  • Stoughton, MA
  • 4 days ago
  • Stoughton, MA
  • 4 days ago

service....

Customer Service Associate

  • Boston, MA
  • 5 days ago
  • Boston, MA
  • 5 days ago

As the name suggests, your main priority is to provide great customer service....

Loss Prevention Customer Service Associate II

  • Dedham, MA
  • 6 days ago
  • Dedham, MA
  • 6 days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Demographic Data for Massachusetts

Moving to Massachusetts? Find some basic demographic data about Massachusetts below.


Local
National
7,029,832
179,192

Customer Service Online Courses and Training Opportunities

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Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
Customer Service
Customer service isn't limited to being polite to your customers - it's a pivotal factor of business operations that has a direct impact on how your company is viewed in the public eye let alone...

Title Synonyms

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Salary for Customer Service Jobs in Massachusetts

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Highest Education Level

Customer Services in Massachusetts offer the following education background
Bachelor's Degree
31.8%
High School or GED
30.8%
Associate's Degree
13.0%
Vocational Degree or Certification
10.3%
Master's Degree
9.9%
Some College
2.4%
Some High School
1.1%
Doctorate Degree
0.7%



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