Customer Service Jobs in Boston, MA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (19 miles from Boston, MA)
- 1 day ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (19 miles from Boston, MA)
- 1 day ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Customer Service Associate - Temporary
- Cambridge, MA (3 miles from Boston, MA)
- 2 hours ago
- Cambridge, MA (3 miles from Boston, MA)
- 2 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Stoneham, MA (8 miles from Boston, MA)
- 2 hours ago
- Stoneham, MA (8 miles from Boston, MA)
- 2 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Client Service Representative, NEAMC
- West Bridgewater, MA (23 miles from Boston, MA)
- 11 hours ago
- West Bridgewater, MA (23 miles from Boston, MA)
- 11 hours ago
If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for. + Customer Service Excellence: If you've excelled in customer service, you...
- Norwood, MA (13 miles from Boston, MA)
- 12 hours ago
- Norwood, MA (13 miles from Boston, MA)
- 12 hours ago
We are hiring for both Full Time and Part Time Customer Service Associates. **What you can expect:** + The opportunity to celebrate uniqueness....
Pharmacy Customer Service Associate
- Brockton, MA (19 miles from Boston, MA)
- 3 days ago
- Brockton, MA (19 miles from Boston, MA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Ticket Sales and Customer Service Associate
- Foxborough, MA (22 miles from Boston, MA)
- 3 days ago
- Foxborough, MA (22 miles from Boston, MA)
- 3 days ago
Service Associate will support the Ticket Sales & Customer Service staff by assisting with the daily functions and responsibilities of the department....
Retail Customer Service Associate Part Time
- Dedham, MA (9 miles from Boston, MA)
- 4 days ago
- Dedham, MA (9 miles from Boston, MA)
- 4 days ago
service to members....
Returns Customer Service Associate (Part-Time)
- Stoughton, MA (16 miles from Boston, MA)
- 4 days ago
- Stoughton, MA (16 miles from Boston, MA)
- 4 days ago
QUALIFICATIONS • 1 year sales or customer service experience preferred • High School Diploma or equivalent...
Call Center Customer Service Representative (Temporary)
- Brockton, MA (19 miles from Boston, MA)
- 5 days ago
- Brockton, MA (19 miles from Boston, MA)
- 5 days ago
Identify cross-sell and up-sell opportunities and capitalize on them to achieve successful referrals and completed applications....
- Braintree, MA (11 miles from Boston, MA)
- 5 days ago
- Braintree, MA (11 miles from Boston, MA)
- 5 days ago
Qualifications of a Retail Customer Service Representative (Cashier): Minimum 1 year cash handling and/or customer service experience Must be able to stand for extended periods of time, climb a ladder...
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
- Framingham, MA (19 miles from Boston, MA)
- 6 days ago
- Framingham, MA (19 miles from Boston, MA)
- 6 days ago
As the name suggests, your main priority is to provide great customer service....
Part-Time Customer Support Agent
- Somerville, MA (2 miles from Boston, MA)
- 7 days ago
- Somerville, MA (2 miles from Boston, MA)
- 7 days ago
To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and...
Loss Prevenion Customer Service Associate II (w/ uniform)
- Lawrence, MA (24 miles from Boston, MA)
- 8 days ago
- Lawrence, MA (24 miles from Boston, MA)
- 8 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Demographic Data for Boston, MA
Moving to Boston, MA? Find some basic demographic data about Boston, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Boston, MA
Highest Education Level
Customer Services in Boston, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Reporting
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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