Teller Supervisor Jobs in North Carolina
A Teller Supervisor in the banking industry is primarily responsible for supervising teller staff, ensuring that they provide excellent customer service, and overseeing their daily operations. This involves managing the teller line, resolving customer complaints, training and coaching tellers, implementing bank policies and procedures, and assisting with bank audits. The Teller Supervisor is also responsible for handling more complex transactions and balancing the vault, ATM and teller cash drawers. They are often the first point of contact for escalated customer issues and have the authority to approve transactions beyond the limit of tellers.
To successfully perform these tasks, a Teller Supervisor should have excellent customer service and communication skills, strong leadership and management abilities, and a thorough understanding of banking operations and regulations. They should also be proficient in using banking software and technology. A background in finance, business or a related field is often required, as well as several years of experience in the banking industry. Some positions may also require certifications such as the Certified Bank Teller (CBT) or Certified Financial Services Auditor (CFSA). Prior to becoming a Teller Supervisor, an individual may hold positions as a Bank Teller, Lead Teller, or Customer Service Representative in the banking industry.
banking products and services, Operations Management Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality...
This position will be based in Pinenhurst, NC at the Pinehurst retail banking branch....
Assist branch lending personnel with loan transactions (closing documents and posting) Provide on-the-job training for branch staff (new and existing) to ensure adequate knowledge/understanding of products...
This position will be based in Sanford, NC at the Main retail banking branch....
ATM Balancing, etc. CTR’s, SAR’s: Completes and review for accuracy. Opening and closing vault, incoming & outgoing shipments. Balances general ledger accounts....
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Teller Supervisor Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Teller Supervisor Jobs in North Carolina
Required or preferred licenses and certifications for Teller Supervisor positions.
Highest Education Level
Teller Supervisors in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Teller Supervisor position
- Check Cashing
- Retail Banking
- Account Opening
- ATM Balancing
- BSA
- OFAC
- Cross Selling
- Mortgage Processing
- Branch Management
- Wealth Management
- Financial Services
- Anti-Money Laundering
- Service Standards
- Fraud Investigation
- Appraisal
- Client Services
- Cash Handling
- 10 Key
- Cash Management
- Resolution
- Notary Public
- Problem Resolution
- Customer Satisfaction
- Referrals
- Risk Management
- Inbound/Outbound Calling
- Math
- Microsoft Windows
- Listening
- Customer Relations
- Retail
- High School Diploma
- Prioritizing
- Auditing
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Employee Development
- Sales
- Regulations
- Policy Development
- Problem Solving
- Bilingual
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills