Teller Supervisor Jobs in North Carolina
A Teller Supervisor in the banking industry is primarily responsible for supervising teller staff, ensuring that they provide excellent customer service, and overseeing their daily operations. This involves managing the teller line, resolving customer complaints, training and coaching tellers, implementing bank policies and procedures, and assisting with bank audits. The Teller Supervisor is also responsible for handling more complex transactions and balancing the vault, ATM and teller cash drawers. They are often the first point of contact for escalated customer issues and have the authority to approve transactions beyond the limit of tellers.
To successfully perform these tasks, a Teller Supervisor should have excellent customer service and communication skills, strong leadership and management abilities, and a thorough understanding of banking operations and regulations. They should also be proficient in using banking software and technology. A background in finance, business or a related field is often required, as well as several years of experience in the banking industry. Some positions may also require certifications such as the Certified Bank Teller (CBT) or Certified Financial Services Auditor (CFSA). Prior to becoming a Teller Supervisor, an individual may hold positions as a Bank Teller, Lead Teller, or Customer Service Representative in the banking industry.
banking products and services, Operations Management Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality...
As a Teller Lead within PNC's retail banking organization, you will be based in Wilson, NC....
ATM balancing per Bank policy and manage any problems. Adhere to and ensure that all security policies and procedures are enforced....
Operations Services Supervisor (Teller Supervisor)
- Jacksonville, NC
- 12 days ago
- Jacksonville, NC
- 12 days ago
banking products and services, Operations Management Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality...
Promotes and cross-sells the Bank’s products and services by assisting customers in their selection to meet their needs....
As a Lead Teller within PNC's retail banking organization, you will be based at the Nags Head Branch....
Demographic Data for North Carolina
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Teller Supervisor Online Courses and Training Opportunities
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Salary for Teller Supervisor Jobs in North Carolina
Highest Education Level
Teller Supervisors in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Teller Supervisor position
- Check Cashing
- Retail Banking
- Vault Balancing
- ATM Balancing
- Commercial Banking
- BSA
- Account Maintenance
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Branch Management
- Wealth Management
- Internal Control
- Service Standards
- Anti-Money Laundering
- Fraud Investigation
- Appraisal
- Cash Management
- Client Services
- 10 Key
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Customer Satisfaction
- Risk Management
- Decision Making
- Microsoft Windows
- Math
- Listening
- Retail
- High School Diploma
- Customer Relations
- Auditing
- Written Communication
- Telephone Skills
- Employee Development
- Coaching
- Regulations
- Policy Development
- Problem Solving
- Sales
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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