Teller Supervisor Jobs in North Carolina
A Teller Supervisor in the banking industry is primarily responsible for supervising teller staff, ensuring that they provide excellent customer service, and overseeing their daily operations. This involves managing the teller line, resolving customer complaints, training and coaching tellers, implementing bank policies and procedures, and assisting with bank audits. The Teller Supervisor is also responsible for handling more complex transactions and balancing the vault, ATM and teller cash drawers. They are often the first point of contact for escalated customer issues and have the authority to approve transactions beyond the limit of tellers.
To successfully perform these tasks, a Teller Supervisor should have excellent customer service and communication skills, strong leadership and management abilities, and a thorough understanding of banking operations and regulations. They should also be proficient in using banking software and technology. A background in finance, business or a related field is often required, as well as several years of experience in the banking industry. Some positions may also require certifications such as the Certified Bank Teller (CBT) or Certified Financial Services Auditor (CFSA). Prior to becoming a Teller Supervisor, an individual may hold positions as a Bank Teller, Lead Teller, or Customer Service Representative in the banking industry.
This position will be based at the Tarboro retail banking branch....
ATM balancing per Bank policy and manage any problems. Adhere to and ensure that all security policies and procedures are enforced....
Deliver Exceptional Customer Service via efficient and accurate transaction processing, assist customers with questions, and engage them about their financial needs, as well as our services....
This position will be based in Raleigh at the North Ridge retail banking branch....
This position will be based in Raleigh at the North Ridge retail banking branch....
Client Experience Banker, Lead Teller - Greensboro
- Greensboro, NC
- 15 days ago
- Greensboro, NC
- 15 days ago
Knowledge of retail banking rules, regulations, policies and procedures Successful completion of all training deemed necessary by the Bank....
Operations Services Supervisor (Teller Manager)
- Greensboro, NC
- 21 days ago
- Greensboro, NC
- 21 days ago
banking products and services, Operations Management Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality...
This position will be based in Pinenhurst, NC at the Pinehurst retail banking branch....
ATM Balancing, etc. CTR’s, SAR’s: Completes and review for accuracy. Opening and closing vault, incoming & outgoing shipments. Balances general ledger accounts....
Demographic Data for North Carolina
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Teller Supervisor Online Courses and Training Opportunities
Title Synonyms
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Salary for Teller Supervisor Jobs in North Carolina
Required or preferred licenses and certifications for Teller Supervisor positions.
Highest Education Level
Teller Supervisors in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Teller Supervisor position
- Check Cashing
- Retail Banking
- Vault Balancing
- Account Opening
- ATM Balancing
- BSA
- Commercial Banking
- Cross Selling
- Mortgage Processing
- Branch Management
- Wire Transfers
- Anti-Money Laundering
- Wealth Management
- Internal Control
- Fraud Investigation
- Appraisal
- Client Services
- Cash Handling
- Cash Management
- 10 Key
- Resolution
- Notary Public
- Problem Resolution
- Customer Satisfaction
- Referrals
- Risk Management
- Inbound/Outbound Calling
- Microsoft Windows
- Listening
- Customer Relations
- High School Diploma
- Retail
- Decision Making
- Prioritizing
- Written Communication
- Auditing
- Telephone Skills
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
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