Teller Supervisor Jobs in Westfield, MA
A Teller Supervisor in the banking industry is primarily responsible for supervising teller staff, ensuring that they provide excellent customer service, and overseeing their daily operations. This involves managing the teller line, resolving customer complaints, training and coaching tellers, implementing bank policies and procedures, and assisting with bank audits. The Teller Supervisor is also responsible for handling more complex transactions and balancing the vault, ATM and teller cash drawers. They are often the first point of contact for escalated customer issues and have the authority to approve transactions beyond the limit of tellers.
To successfully perform these tasks, a Teller Supervisor should have excellent customer service and communication skills, strong leadership and management abilities, and a thorough understanding of banking operations and regulations. They should also be proficient in using banking software and technology. A background in finance, business or a related field is often required, as well as several years of experience in the banking industry. Some positions may also require certifications such as the Certified Bank Teller (CBT) or Certified Financial Services Auditor (CFSA). Prior to becoming a Teller Supervisor, an individual may hold positions as a Bank Teller, Lead Teller, or Customer Service Representative in the banking industry.
- Belchertown, MA (20 miles from Westfield, MA)
- 3 days ago
- Belchertown, MA (20 miles from Westfield, MA)
- 3 days ago
Supervise branch operations including working cash for branch, ATM balancing, proper cash limits, supplies, logs, and reports....
Head Teller II (FT) - Feeding Hills Branch
- Feeding Hills, MA (8 miles from Westfield, MA)
- 5 days ago
- Feeding Hills, MA (8 miles from Westfield, MA)
- 5 days ago
ESSENTIAL FUNCTIONS Prepares objective, written analyses of moderate to more complex lending relationships to be used by loan officers and senior management in the loan decision making process....
Head Teller II (FT) - Feeding Hills Branch
- Feeding Hills, MA (8 miles from Westfield, MA)
- 16 days ago
- Feeding Hills, MA (8 miles from Westfield, MA)
- 16 days ago
Position: Head Teller II Department: Retail Banking Job Status: Full-Time FLSA Status: Non-Exempt Grade: 8 Reports to: Branch Manager Amount of Travel Required: Local Travel as Needed Positions Supervised...
- Feeding Hills, MA (8 miles from Westfield, MA)
- 24 days ago
- Feeding Hills, MA (8 miles from Westfield, MA)
- 24 days ago
Position: Head Teller II Department: Retail Banking Job Status: Full-Time FLSA Status: Non-Exempt Grade: 8 Reports to: Branch Manager Amount of Travel Required: Local Travel as Needed Positions Supervised...
Must complete BSA, AML, and other Regulatory and ContinuingEducation as assigned. Must adhere to all bank and regulatory policiesand procedures specific to position....
Senior Teller III(FT) - East Main Street Branch
- Westfield, MA
- 45+ days ago
- Westfield, MA
- 45+ days ago
Must complete BSA, AML, and other Regulatory and Continuing Education as assigned. Must adhere to all bank and regulatory policies and procedures specific to position....
Demographic Data for Westfield, MA
Moving to Westfield, MA? Find some basic demographic data about Westfield, MA below.
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Salary for Teller Supervisor Jobs in Westfield, MA
Highest Education Level
Teller Supervisors in Westfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Teller Supervisor position
- Check Cashing
- Retail Banking
- Mortgage Lending
- Vault Balancing
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Cross Selling
- OFAC
- Mortgage Processing
- Wire Transfers
- Financial Services
- Branch Management
- Wealth Management
- Service Standards
- Anti-Money Laundering
- Fraud Investigation
- Appraisal
- Cash Management
- Client Services
- 10 Key
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Decision Making
- Customer Relations
- Listening
- Retail
- High School Diploma
- Auditing
- Written Communication
- Telephone Skills
- Coaching
- Employee Development
- Regulations
- Policy Development
- Sales
- Problem Solving
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
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