Teller Supervisor Jobs in Pittsfield, MA
A Teller Supervisor in the banking industry is primarily responsible for supervising teller staff, ensuring that they provide excellent customer service, and overseeing their daily operations. This involves managing the teller line, resolving customer complaints, training and coaching tellers, implementing bank policies and procedures, and assisting with bank audits. The Teller Supervisor is also responsible for handling more complex transactions and balancing the vault, ATM and teller cash drawers. They are often the first point of contact for escalated customer issues and have the authority to approve transactions beyond the limit of tellers.
To successfully perform these tasks, a Teller Supervisor should have excellent customer service and communication skills, strong leadership and management abilities, and a thorough understanding of banking operations and regulations. They should also be proficient in using banking software and technology. A background in finance, business or a related field is often required, as well as several years of experience in the banking industry. Some positions may also require certifications such as the Certified Bank Teller (CBT) or Certified Financial Services Auditor (CFSA). Prior to becoming a Teller Supervisor, an individual may hold positions as a Bank Teller, Lead Teller, or Customer Service Representative in the banking industry.
- Chatham, NY (16 miles from Pittsfield, MA)
- 1 day ago
- Chatham, NY (16 miles from Pittsfield, MA)
- 1 day ago
Head Teller **Reports to:** Branch Manager **FLSA Status:** Non-exempt **Salary Grade:** NE10 **Supervisory Responsibility:** Yes **SUMMARY:** Provides above standard customer service. Accurately...
Assistant Teller Supervisor, Elm Street Branch
- Pittsfield, MA
- 10 days ago
- Pittsfield, MA
- 10 days ago
Assists the Teller Supervisor in Cash Recycler related duties....
Assistant Teller Supervisor, Kellogg Street Branch
- Pittsfield, MA
- 10 days ago
- Pittsfield, MA
- 10 days ago
Assists the Teller Supervisor in Cash Recycler related duties....
- Valatie, NY (19 miles from Pittsfield, MA)
- 30+ days ago
- Valatie, NY (19 miles from Pittsfield, MA)
- 30+ days ago
Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration....
Demographic Data for Pittsfield, MA
Moving to Pittsfield, MA? Find some basic demographic data about Pittsfield, MA below.
Teller Supervisor Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Teller Supervisor Jobs in Pittsfield, MA
Highest Education Level
Teller Supervisors in Pittsfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Teller Supervisor position
- Check Cashing
- Retail Banking
- Mortgage Lending
- Vault Balancing
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Cross Selling
- OFAC
- Mortgage Processing
- Wire Transfers
- Financial Services
- Branch Management
- Wealth Management
- Service Standards
- Anti-Money Laundering
- Fraud Investigation
- Appraisal
- Cash Management
- Client Services
- 10 Key
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Decision Making
- Customer Relations
- Listening
- Retail
- High School Diploma
- Auditing
- Written Communication
- Telephone Skills
- Coaching
- Employee Development
- Regulations
- Policy Development
- Sales
- Problem Solving
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills