Head Teller Jobs in Massachusetts
A Head Teller oversees the operations of a bank's teller line, ensuring that the bank provides excellent customer service. They handle complex transactions, balance cash drawers, and resolve customer issues. This role requires strong leadership skills to manage and train other tellers, monitor their performance and provide feedback. A Head Teller also holds responsibility for ensuring compliance with bank policies and procedures while facilitating daily operations like preparing reports and managing cash shipments.
The role requires excellent customer service skills, attention to detail, and strong mathematical skills. Important certifications can include anti-money laundering (AML) or Certified Fraud Examiner (CFE) certifications, benefitting those who handle sensitive transactions. Prior to becoming a Head Teller, individuals might have roles such as a Bank Teller, Customer Service Representative, or Assistant Branch Manager, gaining necessary experience in banking operations, customer service, and cash handling.
Supervise branch operations including working cash for branch, ATM balancing, proper cash limits, supplies, logs, and reports....
Is ATM balance certified. Conducts “out of balance” cash drawer difference audits when necessary and corrects Teller errors. Can open and close the branch....
Assistant Teller Supervisor, Kellogg Street Branch
- Pittsfield, MA
- 9 days ago
- Pittsfield, MA
- 9 days ago
Is ATM balance certified. Conducts “out of balance” cash drawer difference audits when necessary and corrects Teller errors. Can open and close the branch....
Head Teller II (FT) - Feeding Hills Branch
- Feeding Hills, MA
- 14 days ago
- Feeding Hills, MA
- 14 days ago
Position: Head Teller II Department: Retail Banking Job Status: Full-Time FLSA Status: Non-Exempt Grade: 8 Reports to: Branch Manager Amount of Travel Required: Local Travel as Needed Positions Supervised...
Position: Head Teller II Department: Retail Banking Job Status: Full-Time FLSA Status: Non-Exempt Grade: 8 Reports to: Branch Manager Amount of Travel Required: Local Travel as Needed Positions Supervised...
Tellers absence) POSITION SUMMARYAssists the Head Teller in supervising the teller line....
Senior Teller III(FT) - East Main Street Branch
- Westfield, MA
- 45+ days ago
- Westfield, MA
- 45+ days ago
Tellers absence) POSITION SUMMARY Assists the Head Teller in supervising the teller line....
Demographic Data for Massachusetts
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Salary for Head Teller Jobs in Massachusetts
Highest Education Level
Head Tellers in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Head Teller position
- Check Cashing
- Retail Banking
- Mortgage Lending
- Vault Balancing
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Cross Selling
- OFAC
- Mortgage Processing
- Wire Transfers
- Financial Services
- Branch Management
- Wealth Management
- Service Standards
- Anti-Money Laundering
- Fraud Investigation
- Appraisal
- Cash Management
- Client Services
- 10 Key
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Microsoft Windows
- Decision Making
- Customer Relations
- Listening
- Retail
- High School Diploma
- Auditing
- Written Communication
- Telephone Skills
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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