Head Teller Jobs in Wilmington, DE
A Head Teller oversees the operations of a bank's teller line, ensuring that the bank provides excellent customer service. They handle complex transactions, balance cash drawers, and resolve customer issues. This role requires strong leadership skills to manage and train other tellers, monitor their performance and provide feedback. A Head Teller also holds responsibility for ensuring compliance with bank policies and procedures while facilitating daily operations like preparing reports and managing cash shipments.
The role requires excellent customer service skills, attention to detail, and strong mathematical skills. Important certifications can include anti-money laundering (AML) or Certified Fraud Examiner (CFE) certifications, benefitting those who handle sensitive transactions. Prior to becoming a Head Teller, individuals might have roles such as a Bank Teller, Customer Service Representative, or Assistant Branch Manager, gaining necessary experience in banking operations, customer service, and cash handling.
- West Chester, PA (19 miles from Wilmington, DE)
- 9 days ago
- West Chester, PA (19 miles from Wilmington, DE)
- 9 days ago
balancing & settlements daily.Ensures completion of Vault balancing daily.Having satisfactory Operation Assessment Readiness audit....
- Exton, PA (22 miles from Wilmington, DE)
- 14 days ago
- Exton, PA (22 miles from Wilmington, DE)
- 14 days ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
This position will be based in Wilmington, DE at the Elsmere retail banking branch....
Demographic Data for Wilmington, DE
Moving to Wilmington, DE? Find some basic demographic data about Wilmington, DE below.
Head Teller Online Courses and Training Opportunities
Title Synonyms
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Salary for Head Teller Jobs in Wilmington, DE
Required or preferred licenses and certifications for Head Teller positions.
Highest Education Level
Head Tellers in Wilmington, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Head Teller position
- Check Cashing
- Retail Banking
- Vault Balancing
- Account Opening
- ATM Balancing
- BSA
- Commercial Banking
- Cross Selling
- Mortgage Processing
- Branch Management
- Wire Transfers
- Anti-Money Laundering
- Wealth Management
- Internal Control
- Fraud Investigation
- Appraisal
- Client Services
- Cash Handling
- Cash Management
- 10 Key
- Resolution
- Notary Public
- Problem Resolution
- Customer Satisfaction
- Referrals
- Risk Management
- Inbound/Outbound Calling
- Microsoft Windows
- Listening
- Customer Relations
- High School Diploma
- Retail
- Decision Making
- Prioritizing
- Written Communication
- Auditing
- Telephone Skills
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
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