Customer Service Jobs in Ontario
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Application Deadline: 08/28/2025 Address: 426 Ninth Street West Job Family Group: Retail Banking Sales & Service Are you interested in kick-starting a rewarding banking career?...
Client Service Representative - Part time - Yonge and Eglinton
- Toronto, ON
- 20 hours ago
- Toronto, ON
- 20 hours ago
Job Location Toronto-Yonge and Eglinton Employment Type Regular Weekly Hours 30 Skills Customer Service, Digital Literacy, Financial Processing, Online Banking, Organizational Efficiency, Teamwork...
Client Service Representative - Part time - Bayview & Cummer
- Toronto, ON
- 20 hours ago
- Toronto, ON
- 20 hours ago
Service, Defined Benefit Pension, Financial Services, Health Benefits, Marketing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, People Management, Regulations...
To learn more about CIBC, please visit CIBC.com What you'll be doing As a member of the Personal and Business Banking Team, youll use your expertise in financial services products and customer service...
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
As a Customer Service Representative, whether its answering questions, assisting with transactions, or proactively connecting clients with the right team members, youll be the first line of support...
This is an exciting opportunity to take your career to the next level and be a champion delivering first-class customer service....
Remote WorkThis is an exciting opportunity to take your career to the next level and be a champion delivering first-class customer service....
Remote WorkCustomer Service Representative - Eglinton & Mavis, Mississauga - Arabic or Mandarin Speaking
- Mississauga, ON
- 8 days ago
- Mississauga, ON
- 8 days ago
Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...
- Toronto, ON
- 9 days ago
- Toronto, ON
- 9 days ago
. ---- --- Position: Bilingual Customer Service Associate (Full Time) Location : Toronto, ON - Call Center - In-Person, In-Office Operating Hours: 8:30AM - 8:30PM Shifts : Mid-Day, Evening, Weekends...
Positions Based in St.Catharines, Ontario Exciting opportunity with our large AI Client! Join Accenture and help transform leading organizations and communities around the world.The sheer scale of...
Bilingual (French/English) Customer Service Representative
- Mississauga, ON
- 21 days ago
- Mississauga, ON
- 21 days ago
Your ability to provide superior customer service, build rapport and gain the clients confidence will be critical to your success. What will you do?...
We are seeking a Individual Financial Services Consultant (LLQP) to join our Coughlin team in GTA. Individual Financial Services Consultant (IFS) will offer guidance to customers regarding various...
Senior Bilingual Client Service Representative (French/English)
- Toronto, ON
- 90+ days ago
- Toronto, ON
- 90+ days ago
This is an exciting opportunity to take your career to the next level and be a champion delivering first-class customer service....
Remote WorkBilingual Client Service Representative (French/English)
- Toronto, ON
- 90+ days ago
- Toronto, ON
- 90+ days ago
This is an exciting opportunity to take your career to the next level and be a champion delivering first - class customer service....
Remote WorkCustomer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Ontario
Highest Education Level
Customer Services in Ontario offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Customer Support
- Inventory Control
- Quality Improvement
- Loading & Unloading
- Housekeeping
- Pulling
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Restocking
- Discretion
- Bathroom Remodeling
- Replenishing
- Education Experience
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Payment Processing
- Client Services
- Courteous
- Customer Satisfaction
- Relationship Management
- Decision Making
- Retail
- Math
- High School Diploma
- Friendliness
- Telephone Skills
- Collaboration
- Filing
- Policy Development
- Regulations
- Multitasking
- Problem Solving
- Sales
- Staff Supervision
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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