Customer Service Jobs in Matthews, NC
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Concord, NC (22 miles from Matthews, NC)
- 1 day ago
- Concord, NC (22 miles from Matthews, NC)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Loss Prevention Customer Service Associate II
- Huntersville, NC (24 miles from Matthews, NC)
- 3 days ago
- Huntersville, NC (24 miles from Matthews, NC)
- 3 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
- Fort Mill, SC (17 miles from Matthews, NC)
- 4 days ago
- Fort Mill, SC (17 miles from Matthews, NC)
- 4 days ago
Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers....
Bring JOY to YOUR Journey and apply today for our Customer Service Associate position!...
Retail Customer Service Associate
- Huntersville, NC (24 miles from Matthews, NC)
- 11 days ago
- Huntersville, NC (24 miles from Matthews, NC)
- 11 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Associate Customer Service Representative Everyday Banking
- Charlotte, NC (17 miles from Matthews, NC)
- 13 days ago
- Charlotte, NC (17 miles from Matthews, NC)
- 13 days ago
About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking....
Associate Customer Service Representative Everyday Banking
- Charlotte, NC (13 miles from Matthews, NC)
- 14 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 14 days ago
About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking....
Sr. Surety Client Service Specialist
- Charlotte, NC (13 miles from Matthews, NC)
- 18 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 18 days ago
Ability to provide superior customer service to the client and the sureties + Strong organizational skills in prioritizing duties and multi-tasking, with the ability to consistently meet deadlines +...
Financial Services Consultant - Registered - Charlotte, NC National Contact Center
- Charlotte, NC (13 miles from Matthews, NC)
- 18 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 18 days ago
Great Financial Services Consultants bring a wide range of experiences - theres no blueprint, although there are skills and qualities we look for: - Strong customer service mindset - Professionalism...
Sr. Surety Client Service Specialist: Overview
- Charlotte, NC (13 miles from Matthews, NC)
- 19 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 19 days ago
Ability to provide superior customer service to the client and the sureties + Strong organizational skills in prioritizing duties and multi-tasking, with the ability to consistently meet deadlines +...
Retail Loss Prevention Customer Service Associate
- Concord, NC (22 miles from Matthews, NC)
- 20 days ago
- Concord, NC (22 miles from Matthews, NC)
- 20 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Associate Job Charlotte, NC
- Charlotte, NC (13 miles from Matthews, NC)
- 24 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 24 days ago
Bring JOY to YOUR Journey and ap ply today for our full-time Customer Service Associate position!...
PRN Client Service Representative
- Rock Hill, SC (22 miles from Matthews, NC)
- 25 days ago
- Rock Hill, SC (22 miles from Matthews, NC)
- 25 days ago
Performs a range of administrative and customer service tasks, providing valuable support to the hospital....
Amazon Locker+ Customer Service Associate
- Huntersville, NC (24 miles from Matthews, NC)
- 28 days ago
- Huntersville, NC (24 miles from Matthews, NC)
- 28 days ago
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...
Demographic Data for Matthews, NC
Moving to Matthews, NC? Find some basic demographic data about Matthews, NC below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Matthews, NC
Highest Education Level
Customer Services in Matthews, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Inventory Control
- Ordering
- Quality Improvement
- Quality Control Inspection
- Housekeeping
- Store Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Friendliness
- Education Experience
- Dusting
- Reimbursement
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Commercial Banking
- Commercial Lending
- First In, First Out
- Payment Processing
- Courteous
- Client Services
- Cashier Skills
- Referrals
- Customer Satisfaction
- Inbound/Outbound Calling
- Math
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Regulations
- Policy Development
- Multitasking
- Sales
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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