Customer Service Jobs in Rochester, NY
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration....
What's a typical day as a Customer Service Associate?...
Savers / Value Village Careers - Customer Service Associate
- Webster, NY (9 miles from Rochester, NY)
- 5 days ago
- Webster, NY (9 miles from Rochester, NY)
- 5 days ago
Description Job Title: Customer Service Associate Pay range: $15.50 to $16.34 Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced...
Customer Service Representative Csr Rochester, MN, United States...
Customer Service Associate - Temporary
- Henrietta, NY (7 miles from Rochester, NY)
- 7 days ago
- Henrietta, NY (7 miles from Rochester, NY)
- 7 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Brockport, NY (15 miles from Rochester, NY)
- 17 days ago
- Brockport, NY (15 miles from Rochester, NY)
- 17 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration....
Wage : $17.25/hour Essential Requirements: High School Diploma or equivalent Passion for customer service with 100% customer focus 2 year of customer service experience Ability to handle multiple tasks...
Loss Prevention Customer Service Associate
- Henrietta, NY (7 miles from Rochester, NY)
- 25 days ago
- Henrietta, NY (7 miles from Rochester, NY)
- 25 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Pharmacy Customer Service Associate
- Webster, NY (9 miles from Rochester, NY)
- 45+ days ago
- Webster, NY (9 miles from Rochester, NY)
- 45+ days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Associates or Bachelors degree preferred plus two years of related experience with proven skills in customer service....
Performs a range of administrative and customer service tasks, providing valuable support to the hospital....
The contributions you will make: This position supports various lending programs through professional, high-quality client service to internal and external clients....
At least 6 months of customer service experience. Veterinary hospital experience is preferred, however not required....
Sales & Customer Service Associate
- Webster, NY (9 miles from Rochester, NY)
- 90+ days ago
- Webster, NY (9 miles from Rochester, NY)
- 90+ days ago
Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience....
Demographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Rochester, NY
Highest Education Level
Customer Services in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Inventory Control
- Ordering
- Quality Improvement
- Quality Control Inspection
- Housekeeping
- Store Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Friendliness
- Education Experience
- Dusting
- Reimbursement
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Commercial Banking
- Commercial Lending
- First In, First Out
- Payment Processing
- Courteous
- Client Services
- Cashier Skills
- Referrals
- Customer Satisfaction
- Inbound/Outbound Calling
- Math
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Regulations
- Policy Development
- Multitasking
- Sales
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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