Customer Service Jobs in New York

A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.

Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.

1-15 of 84 Jobs

Customer Service Associate - Temporary

  • Wolcott, NY
  • 2 hours ago
  • Wolcott, NY
  • 2 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Pharmacy Customer Service Associate

  • Highland, NY
  • 2 hours ago
  • Highland, NY
  • 2 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate

  • Liberty, NY
  • 2 hours ago
  • Liberty, NY
  • 2 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Retail Customer Service Associate

  • Kingston, NY
  • 3 hours ago
  • Kingston, NY
  • 3 hours ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 801 Frank Sottile Blvd, Kingston...

Sales & Customer Service Associate

  • New Hyde Park, NY
  • 10 hours ago
  • New Hyde Park, NY
  • 10 hours ago

Sales & Customer Service Associate Job Locations US-NY-New Hyde Park Job ID 2025-241351 Category Sales Customer Service and Support Location : Address 1476 Union Turnpike, Space Q Location : Postal...

Customer Service Associate

  • Rochester, NY
  • 1 day ago
  • Rochester, NY
  • 1 day ago

Whats a typical day as a Customer Service Associate?...

Customer Service Representative

  • Elmira, NY
  • 2 days ago
  • Elmira, NY
  • 2 days ago

Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration....

Part Time Customer Service Associate

  • White Plains, NY
  • 3 days ago
  • White Plains, NY
  • 3 days ago

Wage: $17.25/hour Qualifications:3 years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills....

Financial Services Sales Representative - Moneyguard

  • Syracuse, NY
  • 3 days ago
  • Syracuse, NY
  • 3 days ago

Service experience Application Deadline Applications for this position will be accepted through September 30, 2025, subject to earlier closure due to applicant volume....

Sr Customer Service Associate

  • East Syracuse, NY
  • 3 days ago
  • East Syracuse, NY
  • 3 days ago

Customer Service Associate to support our customers via telephone and written customer service....

PT Customer Service Associate

  • Niskayuna, NY
  • 3 days ago
  • Niskayuna, NY
  • 3 days ago

DUTIES AND RESPONSIBILITIES Provide outstanding friendly customer service. Observe and follow all company policies and established procedures....

Bank/Credit Union Contact Center Customer Service Representative (CCC)

  • New York, NY
  • 4 days ago
  • New York, NY
  • 4 days ago

What you'll be responsible for: Providing assistance to our financial institution client's customers and members - similar to an over-the-phone personal banker....

Retail Customer Service Associate II

  • Hicksville, NY
  • 4 days ago
  • Hicksville, NY
  • 4 days ago

QUALIFICATIONS • 2-3 years of retail customer service experience preferred • High School Diploma or equivalent The starting rate/ salary for this position ranges from 19.52 USD to 27.86 USD and will...

Customer Service Associate - HIRING

  • Maspeth, NY
  • 5 days ago
  • Maspeth, NY
  • 5 days ago

Position: Customer Service Associate Job Responsibilities: - Answer all incoming customer phone calls - Take phone orders and process invoices - Provide excellent customer service by answering and resolving...

Uniformed Loss Prevention Customer Service Associate

  • New Rochelle, NY
  • 5 days ago
  • New Rochelle, NY
  • 5 days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Demographic Data for New York

Moving to New York? Find some basic demographic data about New York below.


Local
National
20,201,017
534,422

Customer Service Online Courses and Training Opportunities

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Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
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None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...

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Salary for Customer Service Jobs in New York

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Highest Education Level

Customer Services in New York offer the following education background
Bachelor's Degree
31.8%
High School or GED
30.7%
Associate's Degree
13.1%
Vocational Degree or Certification
10.4%
Master's Degree
9.9%
Some College
2.4%
Some High School
1.1%
Doctorate Degree
0.7%



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