Customer Service Jobs in Mattawan, MI
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Acquisition Customer Service Associate Full Time
- Mattawan, MI
- 19 hours ago
- Mattawan, MI
- 19 hours ago
Role Responsibilities: As a Customer Service Associate, youre in charge of ensuring an exceptional customer experience....
Pharmacy Customer Service Associate
- Plainwell, MI (18 miles from Mattawan, MI)
- 5 days ago
- Plainwell, MI (18 miles from Mattawan, MI)
- 5 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate Part Time
- Watervliet, MI (24 miles from Mattawan, MI)
- 7 days ago
- Watervliet, MI (24 miles from Mattawan, MI)
- 7 days ago
Role Responsibilities: As a Customer Service Associate, youre in charge of ensuring an exceptional customer experience....
- Kalamazoo, MI (11 miles from Mattawan, MI)
- 26 days ago
- Kalamazoo, MI (11 miles from Mattawan, MI)
- 26 days ago
and treasury solutions Structure and negotiate commercial credit arrangements Cross-sell additional banking services to deepen relationships Ensure documentation, renewals, and past dues are managed...
and treasury solutions Structure and negotiate commercial credit arrangements Cross-sell additional banking services to deepen relationships Ensure documentation, renewals, and past dues are managed...
- Dowagiac, MI (24 miles from Mattawan, MI)
- 27 days ago
- Dowagiac, MI (24 miles from Mattawan, MI)
- 27 days ago
and treasury solutions Structure and negotiate commercial credit arrangements Cross-sell additional banking services to deepen relationships Ensure documentation, renewals, and past dues are managed...
- Dowagiac, MI (24 miles from Mattawan, MI)
- 27 days ago
- Dowagiac, MI (24 miles from Mattawan, MI)
- 27 days ago
and treasury solutions Structure and negotiate commercial credit arrangements Cross-sell additional banking services to deepen relationships Ensure documentation, renewals, and past dues are managed...
Bilingual Spanish Required Customer Service Representative - Video Banking
- Portage, MI (11 miles from Mattawan, MI)
- 30+ days ago
- Portage, MI (11 miles from Mattawan, MI)
- 30+ days ago
Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues....
- Kalamazoo, MI (11 miles from Mattawan, MI)
- 45+ days ago
- Kalamazoo, MI (11 miles from Mattawan, MI)
- 45+ days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Customer Service Associate
- Portage, MI (11 miles from Mattawan, MI)
- 45+ days ago
- Portage, MI (11 miles from Mattawan, MI)
- 45+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 7021 S Westnedge Ave, Portage, MI...
Customer Service Representative - Video Banking
- Portage, MI (11 miles from Mattawan, MI)
- 60+ days ago
- Portage, MI (11 miles from Mattawan, MI)
- 60+ days ago
Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues....
Acquisition Customer Service Associate Part Time
- Dowagiac, MI (24 miles from Mattawan, MI)
- 90+ days ago
- Dowagiac, MI (24 miles from Mattawan, MI)
- 90+ days ago
Role Responsibilities: As a Customer Service Associate, youre in charge of ensuring an exceptional customer experience....
Client Service Representative - Overnight Shift
- Kalamazoo, MI (11 miles from Mattawan, MI)
- 90+ days ago
- Kalamazoo, MI (11 miles from Mattawan, MI)
- 90+ days ago
Client Service Representative Duties: Customer service functions such greeting clients and handling multi-line telephones Scheduling and confirming appointments Placing outbound calls for follow-ups...
Demographic Data for Mattawan, MI
Moving to Mattawan, MI? Find some basic demographic data about Mattawan, MI below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Mattawan, MI
Highest Education Level
Customer Services in Mattawan, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Inventory Control
- Ordering
- Quality Improvement
- Quality Control Inspection
- Housekeeping
- Store Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Friendliness
- Education Experience
- Dusting
- Reimbursement
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Commercial Banking
- Commercial Lending
- First In, First Out
- Payment Processing
- Courteous
- Client Services
- Cashier Skills
- Referrals
- Customer Satisfaction
- Inbound/Outbound Calling
- Math
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Regulations
- Policy Development
- Multitasking
- Sales
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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