Customer Service Jobs in Grand Rapids, MI
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Pharmacy Customer Service Associate
- Wyoming, MI (8 miles from Grand Rapids, MI)
- 3 days ago
- Wyoming, MI (8 miles from Grand Rapids, MI)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate Part Time 3rd Shift
- Comstock Park, MI (8 miles from Grand Rapids, MI)
- 4 days ago
- Comstock Park, MI (8 miles from Grand Rapids, MI)
- 4 days ago
Role Responsibilities: As a Customer Service Associate, youre in charge of ensuring an exceptional customer experience....
- Grand Haven, MI (23 miles from Grand Rapids, MI)
- 11 days ago
- Grand Haven, MI (23 miles from Grand Rapids, MI)
- 11 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
customer service....
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 13 days ago
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 13 days ago
The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients with the next step...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Loss Prevention Customer Service Associate I
- Grandville, MI (8 miles from Grand Rapids, MI)
- 18 days ago
- Grandville, MI (8 miles from Grand Rapids, MI)
- 18 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Retail Loss Prevention Customer Service Associate I
- Grand Rapids, MI
- 18 days ago
- Grand Rapids, MI
- 18 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
- Byron Center, MI (11 miles from Grand Rapids, MI)
- 23 days ago
- Byron Center, MI (11 miles from Grand Rapids, MI)
- 23 days ago
Are you someone who enjoys the thrill of not knowing what's going to come in next? Do you love a fast-paced environment and being able to think critically on your feet? Are you looking for an...
Are you an excellent customer service professional? Do you offer guidance, comfort, and support?...
Qualifications of a Retail Customer Service Representative (Cashier): Minimum 1 year cash handling and/or customer service experience Must be able to stand for extended periods of time, climb a ladder...
and treasury solutions Structure and negotiate commercial credit arrangements Cross-sell additional banking services to deepen relationships Ensure documentation, renewals, and past dues are managed...
Customer Service Associate Part Time with Deli Overnight
- Nunica, MI (22 miles from Grand Rapids, MI)
- 30+ days ago
- Nunica, MI (22 miles from Grand Rapids, MI)
- 30+ days ago
Role Responsibilities: As a Customer Service Associate, youre incharge of ensuring an exceptional customer experience....
- Belding, MI (23 miles from Grand Rapids, MI)
- 30+ days ago
- Belding, MI (23 miles from Grand Rapids, MI)
- 30+ days ago
We're growing fast, and are looking for enthusiastic, friendly, and talented people to join our customer service team in our Belding, Michigan office....
ELS is hiring for the position of Customer Service Associate in Grand Rapids, Michigan....
Demographic Data for Grand Rapids, MI
Moving to Grand Rapids, MI? Find some basic demographic data about Grand Rapids, MI below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Grand Rapids, MI
Highest Education Level
Customer Services in Grand Rapids, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Inventory Control
- Ordering
- Quality Improvement
- Quality Control Inspection
- Housekeeping
- Store Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Friendliness
- Education Experience
- Dusting
- Reimbursement
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Commercial Banking
- Commercial Lending
- First In, First Out
- Payment Processing
- Courteous
- Client Services
- Cashier Skills
- Referrals
- Customer Satisfaction
- Inbound/Outbound Calling
- Math
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Regulations
- Policy Development
- Multitasking
- Sales
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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