Customer Service Jobs in Newton, MA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
- Milton, MA (9 miles from Newton, MA)
- 7 hours ago
- Milton, MA (9 miles from Newton, MA)
- 7 hours ago
Examples include deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer, etc....
Merchandise and Customer service associate
- Framingham, MA (13 miles from Newton, MA)
- 7 hours ago
- Framingham, MA (13 miles from Newton, MA)
- 7 hours ago
Possesses excellent customer service skills Able to work a flexible schedule to support business needs Possesses strong communication and organizational skills with attention to detail Capable of multi-tasking...
Loss Prevention Customer Service Associate Uniform
- East Boston, MA (8 miles from Newton, MA)
- 13 hours ago
- East Boston, MA (8 miles from Newton, MA)
- 13 hours ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Client Service Representative (part time)
- Wakefield, MA (11 miles from Newton, MA)
- 13 hours ago
- Wakefield, MA (11 miles from Newton, MA)
- 13 hours ago
The client service representative is the pivot around which the hospital operates and is responsible for: Customer service functions, including greeting visitors and answering telephones....
Client Service Representative (full time)
- Wakefield, MA (11 miles from Newton, MA)
- 13 hours ago
- Wakefield, MA (11 miles from Newton, MA)
- 13 hours ago
The client service representative is the pivot around which the hospital operates and is responsible for: Customer service functions, including greeting visitors and answering telephones....
- Cambridge, MA (3 miles from Newton, MA)
- 1 day ago
- Cambridge, MA (3 miles from Newton, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Temporary
- Peabody, MA (16 miles from Newton, MA)
- 2 days ago
- Peabody, MA (16 miles from Newton, MA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Loss Prevention Customer Service Associate Uniform
- Revere, MA (10 miles from Newton, MA)
- 2 days ago
- Revere, MA (10 miles from Newton, MA)
- 2 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
- Boston, MA (6 miles from Newton, MA)
- 2 days ago
- Boston, MA (6 miles from Newton, MA)
- 2 days ago
Our client, an insurance agency based in Boston, is seeking a temporary Customer Service Representative....
Pharmacy Customer Service Associate
- Reading, MA (13 miles from Newton, MA)
- 3 days ago
- Reading, MA (13 miles from Newton, MA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Boston, MA (6 miles from Newton, MA)
- 3 days ago
- Boston, MA (6 miles from Newton, MA)
- 3 days ago
This will require providing best-in-class customer service and financial partnership to the sector's clients....
E-Commerce Customer Service Associate
- Mansfield, MA (23 miles from Newton, MA)
- 3 days ago
- Mansfield, MA (23 miles from Newton, MA)
- 3 days ago
Overview The E-Commerce Customer Service Associate is the frontline representative of our e-commerce platform, interacting with customers via phone, email and other communication channels....
Veterinary Client Service Representative
- Ayer, MA (24 miles from Newton, MA)
- 4 days ago
- Ayer, MA (24 miles from Newton, MA)
- 4 days ago
At least 6 months of customer service experience. Veterinary hospital experience is preferred, however not required....
- Dracut, MA (24 miles from Newton, MA)
- 5 days ago
- Dracut, MA (24 miles from Newton, MA)
- 5 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
Retail Customer Service Associate Part Time
- Dedham, MA (7 miles from Newton, MA)
- 5 days ago
- Dedham, MA (7 miles from Newton, MA)
- 5 days ago
service to members....
Demographic Data for Newton, MA
Moving to Newton, MA? Find some basic demographic data about Newton, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Newton, MA
Highest Education Level
Customer Services in Newton, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Customer Support
- Inventory Control
- Quality Improvement
- Loading & Unloading
- Housekeeping
- Pulling
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Restocking
- Discretion
- Bathroom Remodeling
- Replenishing
- Education Experience
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Payment Processing
- Client Services
- Courteous
- Customer Satisfaction
- Relationship Management
- Decision Making
- Retail
- Math
- High School Diploma
- Friendliness
- Telephone Skills
- Collaboration
- Filing
- Policy Development
- Regulations
- Multitasking
- Problem Solving
- Sales
- Staff Supervision
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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