Customer Service Jobs in Framingham, MA

A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.

Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.

1-15 of 92 Jobs

Customer Service Associate

  • Worcester, MA (19 miles from Framingham, MA)
  • 3 hours ago
  • Worcester, MA (19 miles from Framingham, MA)
  • 3 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Client Service Specialist

  • Milton, MA (18 miles from Framingham, MA)
  • 7 hours ago
  • Milton, MA (18 miles from Framingham, MA)
  • 7 hours ago

Examples include deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer, etc....

Merchandise and Customer service associate

  • Framingham, MA
  • 7 hours ago
  • Framingham, MA
  • 7 hours ago

Possesses excellent customer service skills Able to work a flexible schedule to support business needs Possesses strong communication and organizational skills with attention to detail Capable of multi-tasking...

Loss Prevention Customer Service Associate Uniform

  • East Boston, MA (21 miles from Framingham, MA)
  • 13 hours ago
  • East Boston, MA (21 miles from Framingham, MA)
  • 13 hours ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Client Service Representative (part time)

  • Wakefield, MA (22 miles from Framingham, MA)
  • 13 hours ago
  • Wakefield, MA (22 miles from Framingham, MA)
  • 13 hours ago

The client service representative is the pivot around which the hospital operates and is responsible for: Customer service functions, including greeting visitors and answering telephones....

Client Service Representative (full time)

  • Wakefield, MA (22 miles from Framingham, MA)
  • 13 hours ago
  • Wakefield, MA (22 miles from Framingham, MA)
  • 13 hours ago

The client service representative is the pivot around which the hospital operates and is responsible for: Customer service functions, including greeting visitors and answering telephones....

Loss Prevention Customer Service Associate Uniform

  • Revere, MA (23 miles from Framingham, MA)
  • 2 days ago
  • Revere, MA (23 miles from Framingham, MA)
  • 2 days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Client Service Representative

  • Boston, MA (19 miles from Framingham, MA)
  • 2 days ago
  • Boston, MA (19 miles from Framingham, MA)
  • 2 days ago

Our client, an insurance agency based in Boston, is seeking a temporary Customer Service Representative....

Customer Service Associate - Temporary

  • Medford, MA (17 miles from Framingham, MA)
  • 3 days ago
  • Medford, MA (17 miles from Framingham, MA)
  • 3 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Pharmacy Customer Service Associate

  • Reading, MA (22 miles from Framingham, MA)
  • 3 days ago
  • Reading, MA (22 miles from Framingham, MA)
  • 3 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Commercial Banker

  • Boston, MA (19 miles from Framingham, MA)
  • 3 days ago
  • Boston, MA (19 miles from Framingham, MA)
  • 3 days ago

This will require providing best-in-class customer service and financial partnership to the sector's clients....

E-Commerce Customer Service Associate

  • Mansfield, MA (23 miles from Framingham, MA)
  • 3 days ago
  • Mansfield, MA (23 miles from Framingham, MA)
  • 3 days ago

Overview The E-Commerce Customer Service Associate is the frontline representative of our e-commerce platform, interacting with customers via phone, email and other communication channels....

Veterinary Client Service Representative

  • Ayer, MA (17 miles from Framingham, MA)
  • 4 days ago
  • Ayer, MA (17 miles from Framingham, MA)
  • 4 days ago

At least 6 months of customer service experience. Veterinary hospital experience is preferred, however not required....

Customer Service Associate I

  • Dedham, MA (14 miles from Framingham, MA)
  • 5 days ago
  • Dedham, MA (14 miles from Framingham, MA)
  • 5 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....

Retail Customer Service Associate Part Time

  • Dedham, MA (14 miles from Framingham, MA)
  • 5 days ago
  • Dedham, MA (14 miles from Framingham, MA)
  • 5 days ago

service to members....

Demographic Data for Framingham, MA

Moving to Framingham, MA? Find some basic demographic data about Framingham, MA below.


Local
National
72,520
2,090
Medium

Customer Service Online Courses and Training Opportunities

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Salary for Customer Service Jobs in Framingham, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Highest Education Level

Customer Services in Framingham, MA offer the following education background
Bachelor's Degree
31.8%
High School or GED
30.6%
Associate's Degree
13.1%
Vocational Degree or Certification
10.4%
Master's Degree
9.9%
Some College
2.4%
Some High School
1.1%
Doctorate Degree
0.7%



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