Customer Service Jobs in Rockford, IL
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Overview Where Better Careers Begin! Massage Envy 6241 E. State ST. Rockford IL 61108 Do you have a passion for helping others? At the Massage Envy Rockford franchise, we support and inspire you...
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Pharmacy Customer Service Associate
- Loves Park, IL (7 miles from Rockford, IL)
- 10 days ago
- Loves Park, IL (7 miles from Rockford, IL)
- 10 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Roscoe, IL (10 miles from Rockford, IL)
- 13 days ago
- Roscoe, IL (10 miles from Rockford, IL)
- 13 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative - Brodhead
- Brodhead, WI (21 miles from Rockford, IL)
- 30+ days ago
- Brodhead, WI (21 miles from Rockford, IL)
- 30+ days ago
Demonstrated effective communication skills, cross selling abilities and cheerful demeanor....
Customer Service Associate - Temporary
- Freeport, IL (24 miles from Rockford, IL)
- 30+ days ago
- Freeport, IL (24 miles from Rockford, IL)
- 30+ days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 7151 Walton St, Rockford, IL 61108...
Golf Customer Service Associate - Sandy Hollow Golf Course
- Rockford, IL
- 90+ days ago
- Rockford, IL
- 90+ days ago
Provide customer service for patrons using the practice centre Maintain high standards of cleanliness and organization in work areas and throughout the facility....
Provide customer service for patrons using the practice centre Maintain high standards of cleanliness and organization in work areas and throughout the facility....
Demographic Data for Rockford, IL
Moving to Rockford, IL? Find some basic demographic data about Rockford, IL below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Rockford, IL
Highest Education Level
Customer Services in Rockford, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Inventory Control
- Ordering
- Quality Improvement
- Quality Control Inspection
- Housekeeping
- Store Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Friendliness
- Education Experience
- Dusting
- Reimbursement
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Commercial Banking
- Commercial Lending
- First In, First Out
- Payment Processing
- Courteous
- Client Services
- Cashier Skills
- Referrals
- Customer Satisfaction
- Inbound/Outbound Calling
- Math
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Regulations
- Policy Development
- Multitasking
- Sales
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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