Customer Service Jobs in District of Columbia

A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.

Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.

1-13 of 13 Jobs

Customer Service Associate

  • Washington, DC
  • 6 days ago
  • Washington, DC
  • 6 days ago

As a Customer Service Associate (CSA) you are the friendly face that puts the Wow in Wawa by greeting and serving our customers....

Customer Service Associate I

  • Washington, DC
  • 9 days ago
  • Washington, DC
  • 9 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....

Loss Prevention Customer Service Associate II TJX Companies 3.5 ( ) Washington, DC Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated fairly and...

Loss Prevention Customer Service Associate 2 TJX Companies 3.5 ( ) Washington, DC Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated fairly and...

Customer Service Representative

  • Washington, DC
  • 16 days ago
  • Washington, DC
  • 16 days ago

Responsibilities The Customer Service Representative establishes, retains and deepens relationships with new and existing clients....

Amazon Locker+ Customer Service Associate

  • Washington, DC
  • 20 days ago
  • Washington, DC
  • 20 days ago

Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...

Customer Service Representative - FLOAT

  • Washington, DC
  • 27 days ago
  • Washington, DC
  • 27 days ago

Cash handling and customer service experience preferred....

Customer Service Associate

  • Washington, DC
  • 28 days ago
  • Washington, DC
  • 28 days ago

Mail Processor About the Role: As a Mail Processor, you will play a crucial role in the efficient handling and distribution of incoming and outgoing mail within our organization. You will be...

Loss Prevention Customer Service Associate 2

  • Washington, DC
  • 30+ days ago
  • Washington, DC
  • 30+ days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Customer Service Associate

  • Washington, DC
  • 30+ days ago
  • Washington, DC
  • 30+ days ago

Takes incoming sales order or general customer service inquiry phone calls from independent and local NAPA stores....

Pharmacy Customer Service Associate

  • Washington, DC
  • 45+ days ago
  • Washington, DC
  • 45+ days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Washington, DC
  • 45+ days ago
  • Washington, DC
  • 45+ days ago

Apply Description John Marshall Bank has an immediate opening for a Customer Service Representative to join our team of qualified banking professionals at our Washington, D.C. Branch location....

Customer Service Associate - Temporary

  • Washington, DC
  • 90+ days ago
  • Washington, DC
  • 90+ days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Demographic Data for District of Columbia

Moving to District of Columbia? Find some basic demographic data about District of Columbia below.


Local
National
689,545
23,743

Customer Service Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Title Synonyms

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Salary for Customer Service Jobs in District of Columbia

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Highest Education Level

Customer Services in District of Columbia offer the following education background
Bachelor's Degree
31.8%
High School or GED
30.6%
Associate's Degree
13.1%
Vocational Degree or Certification
10.4%
Master's Degree
9.9%
Some College
2.4%
Some High School
1.1%
Doctorate Degree
0.7%



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