Customer Service Jobs in District of Columbia
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...
Seeking someone who has the ability to stay organized, accurately process customer orders and payment, reliable, friendly and provide excellent customer service....
Cash handling and customer service experience preferred....
Mail Processor About the Role: As a Mail Processor, you will play a crucial role in the efficient handling and distribution of incoming and outgoing mail within our organization. You will be...
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Takes incoming sales order or general customer service inquiry phone calls from independent and local NAPA stores....
Apply Description John Marshall Bank has an immediate opening for a Customer Service Representative to join our team of qualified banking professionals at our Washington, D.C. Branch location....
Job Title Remote Customer Service Associate What does a successful Remote Customer Service Associate do at Fiserv?...
Remote WorkProvides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers....
Demographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in District of Columbia
Highest Education Level
Customer Services in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Inventory Control
- Quality Improvement
- Housekeeping
- Store Management
- Reading
- Wellness
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Acting
- Food Service Management
- Friendliness
- Education Experience
- Dusting
- Reimbursement
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Commercial Banking
- Wire Transfers
- First In, First Out
- Payment Processing
- Client Services
- Courteous
- Referrals
- Cashier Skills
- Customer Satisfaction
- Inbound/Outbound Calling
- Retail
- Math
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Reporting
- Collaboration
- Filing
- Policy Development
- Multitasking
- Problem Solving
- Regulations
- Sales
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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