Customer Service Manager Jobs in Wisconsin

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 27 Jobs

Commercial P&C Client Service Manager

  • Brookfield, WI
  • 2 days ago
  • Brookfield, WI
  • 2 days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Senior Client Service Manager

  • Brookfield, WI
  • 45+ days ago
  • Brookfield, WI
  • 45+ days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Retail Relationship Banker

  • Delavan, WI
  • 2 days ago
  • Delavan, WI
  • 2 days ago

Application Deadline: 04/24/2025 Address: 104 N Fifth Street Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....

Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....

Remote Work

Personal Relationship Banker

  • Appleton, WI
  • 5 days ago
  • Appleton, WI
  • 5 days ago

JOB REQUIREMENTS: Job Details Job Location Appleton WI Oneida StBranch - Appleton, WI Position Type Full Time Salary Range \$19.00 -\$19.00 Hourly Description POSITION SUMMARY The Member...

Relationship Banker

  • Brookfield, WI
  • 6 days ago
  • Brookfield, WI
  • 6 days ago

JOB REQUIREMENTS: Overview Johnson Financial Group (JFG) has an excitingopportunity to join our Consumer Banking team as a Relationship Banker.The Relationship Banker is a great entry point into...

Relationship Banker (Entry Level)

  • Brookfield, WI
  • 9 days ago
  • Brookfield, WI
  • 9 days ago

Overview Johnson Financial Group (JFG) has an exciting opportunity to join our Consumer Banking team as a Relationship Banker. The Relationship Banker is a great entry point into branch banking...

Relationship Banker

  • Madison, WI
  • 11 days ago
  • Madison, WI
  • 11 days ago

Qualifications: - Associate degree required;Bachelor degree preferred; Minimum 3-5 years of related work experiencerequired - Knowledge or experience in consumer lending preferred;Additional banking...

Relationship Banker - Pewaukee/Hartland

  • Pewaukee, WI
  • 11 days ago
  • Pewaukee, WI
  • 11 days ago

Wintrust operates more than 200 retail banking locations through 16munity bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...

Retail Relationship Banker

  • Milwaukee, WI
  • 13 days ago
  • Milwaukee, WI
  • 13 days ago

Application Deadline: 04/30/2025 Address: 8300 W Silver Spring Drive Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....

Relationship Banker (Fitchburg Branch)

  • Fitchburg, WI
  • 14 days ago
  • Fitchburg, WI
  • 14 days ago

Primary Duties/Responsibilities: - Perform daily responsibilities to include cross-selling additional bank products, opening and closing accounts, servicing customers, processing stop payments, wire...

Relationship Banker - 241898

  • Pewaukee, WI
  • 18 days ago
  • Pewaukee, WI
  • 18 days ago

To be Chicago\'sBank and Wisconsin\'s Bank, we need to reflect that diversity both inall the communities we serve, the people we employ, the organizations wework with, and our banking and lending practices...

Relationship Banker Middleton WI

  • Middleton, WI
  • 18 days ago
  • Middleton, WI
  • 18 days ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - 25296

  • Milwaukee, WI
  • 26 days ago
  • Milwaukee, WI
  • 26 days ago

JOB REQUIREMENTS: Relationship Banker - 25296DESCRIPTION/RESPONSIBILITIES: Wintrust was founded with the idea to bethe alternative to the big banks. We are looking for top talent to...

Demographic Data for Wisconsin

Moving to Wisconsin? Find some basic demographic data about Wisconsin below.


Local
National
5,893,722
141,683

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

Salary for Customer Service Manager Jobs in Wisconsin

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Wisconsin offer the following education background
Bachelor's Degree
35.2%
High School or GED
23.6%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.2%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Wisconsin
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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