Customer Service Manager Jobs in Wisconsin
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Application Deadline: 04/24/2025 Address: 104 N Fifth Street Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkJOB REQUIREMENTS: Job Details Job Location Appleton WI Oneida StBranch - Appleton, WI Position Type Full Time Salary Range \$19.00 -\$19.00 Hourly Description POSITION SUMMARY The Member...
JOB REQUIREMENTS: Overview Johnson Financial Group (JFG) has an excitingopportunity to join our Consumer Banking team as a Relationship Banker.The Relationship Banker is a great entry point into...
Overview Johnson Financial Group (JFG) has an exciting opportunity to join our Consumer Banking team as a Relationship Banker. The Relationship Banker is a great entry point into branch banking...
Qualifications: - Associate degree required;Bachelor degree preferred; Minimum 3-5 years of related work experiencerequired - Knowledge or experience in consumer lending preferred;Additional banking...
Wintrust operates more than 200 retail banking locations through 16munity bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...
Application Deadline: 04/30/2025 Address: 8300 W Silver Spring Drive Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Primary Duties/Responsibilities: - Perform daily responsibilities to include cross-selling additional bank products, opening and closing accounts, servicing customers, processing stop payments, wire...
To be Chicago\'sBank and Wisconsin\'s Bank, we need to reflect that diversity both inall the communities we serve, the people we employ, the organizations wework with, and our banking and lending practices...
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
JOB REQUIREMENTS: Relationship Banker - 25296DESCRIPTION/RESPONSIBILITIES: Wintrust was founded with the idea to bethe alternative to the big banks. We are looking for top talent to...
Demographic Data for Wisconsin
Moving to Wisconsin? Find some basic demographic data about Wisconsin below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Wisconsin
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Wisconsin offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wealth Management
- Wire Transfers
- Financial Services
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Relationship Management
- Risk Management
- Finance
- Inbound/Outbound Calling
- Business Development
- Listening
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Reporting
- Sales
- Regulations
- Policy Development
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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