Customer Service Manager Jobs in Saukville, WI

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-6 of 6 Jobs

Retail Relationship Banker

  • Saukville, WI
  • 1 day ago
  • Saukville, WI
  • 1 day ago

Green Bay Avenue Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....

Banking Center Senior Relationship Banker

  • Hartford, WI (20 miles from Saukville, WI)
  • 15 days ago
  • Hartford, WI (20 miles from Saukville, WI)
  • 15 days ago

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families,...

Relationship Banker

  • Brookfield, WI (24 miles from Saukville, WI)
  • 29 days ago
  • Brookfield, WI (24 miles from Saukville, WI)
  • 29 days ago

Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....

Banking Center Relationship Banker 2

  • Hartford, WI (20 miles from Saukville, WI)
  • 30+ days ago
  • Hartford, WI (20 miles from Saukville, WI)
  • 30+ days ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....

Relationship Banker III - Brookfield

  • Brookfield, WI (24 miles from Saukville, WI)
  • 30+ days ago
  • Brookfield, WI (24 miles from Saukville, WI)
  • 30+ days ago

Demonstrated knowledge of consumer lending products & services. Strong communication and problem-solving skills. Ability to manage multiple tasks while staying detail oriented....

Relationship Banker (Entry Level)

  • Brookfield, WI (24 miles from Saukville, WI)
  • 90+ days ago
  • Brookfield, WI (24 miles from Saukville, WI)
  • 90+ days ago

Overview Johnson Financial Group (JFG) has an exciting opportunity to join our Consumer Banking team as a Relationship Banker. The Relationship Banker is a great entry point into branch banking...

Demographic Data for Saukville, WI

Moving to Saukville, WI? Find some basic demographic data about Saukville, WI below.


Local
National
5,457
164
Medium/Sm

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Saukville, WI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Saukville, WI offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Saukville, WI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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