Customer Service Manager Jobs in Middleton, WI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Monona, WI (8 miles from Middleton, WI)
- 6 days ago
- Monona, WI (8 miles from Middleton, WI)
- 6 days ago
Cross sells products and services and refers to business product partners to ensure client needs are met....
Relationship Banker - Wisconsin West Market -Madison, WI
- Madison, WI (6 miles from Middleton, WI)
- 9 days ago
- Madison, WI (6 miles from Middleton, WI)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Spanish Bilingual Relationship Banker:
- Madison, WI (6 miles from Middleton, WI)
- 14 days ago
- Madison, WI (6 miles from Middleton, WI)
- 14 days ago
This Personal Banker training group has a start date of June 30.Why work for UW Credit Union?...
Relationship Banker I (Madison Branch)
- Madison, WI (6 miles from Middleton, WI)
- 22 days ago
- Madison, WI (6 miles from Middleton, WI)
- 22 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Spanish Bilingual Relationship Banker: Madison Area ($1.25 per hour premium!)
- Monona, WI (8 miles from Middleton, WI)
- 23 days ago
- Monona, WI (8 miles from Middleton, WI)
- 23 days ago
This Personal Banker training group has a start date of June 30. Why work for UW Credit Union?...
Relationship Banker I - Part Time 20 Hours (Madison Branch)
- Madison, WI (6 miles from Middleton, WI)
- 24 days ago
- Madison, WI (6 miles from Middleton, WI)
- 24 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...
- Madison, WI (6 miles from Middleton, WI)
- 90+ days ago
- Madison, WI (6 miles from Middleton, WI)
- 90+ days ago
Cross sells products and services and refers to business product partners to ensure client needs are met....
Relationship Banker (Fitchburg Branch)
- Fitchburg, WI (14 miles from Middleton, WI)
- 30+ days ago
- Fitchburg, WI (14 miles from Middleton, WI)
- 30+ days ago
Primary Duties/Responsibilities: - Perform daily responsibilities to include cross-selling additional bank products, opening and closing accounts, servicing customers, processing stop payments, wire...
Demographic Data for Middleton, WI
Moving to Middleton, WI? Find some basic demographic data about Middleton, WI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Middleton, WI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Middleton, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »