Customer Service Manager Jobs in Hartford, WI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Commercial P&C Client Service Manager
- Brookfield, WI (22 miles from Hartford, WI)
- 30+ days ago
- Brookfield, WI (22 miles from Hartford, WI)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
Relationship Banker III - Brookfield
- Brookfield, WI (22 miles from Hartford, WI)
- 1 day ago
- Brookfield, WI (22 miles from Hartford, WI)
- 1 day ago
Demonstrated knowledge of consumer lending products & services. Strong communication and problem-solving skills. Ability to manage multiple tasks while staying detail oriented....
- Sussex, WI (13 miles from Hartford, WI)
- 5 days ago
- Sussex, WI (13 miles from Hartford, WI)
- 5 days ago
Application Deadline: 06/30/2025 Address: N64 W25050 Prospect Circle Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Brookfield, WI (22 miles from Hartford, WI)
- 8 days ago
- Brookfield, WI (22 miles from Hartford, WI)
- 8 days ago
Must Haves High School Diploma or GED A minimum of 5 years\' experience in retail banking with an emphasis on account opening, product/service problem resolution and relationship development Working...
Client Service Manager - Employee Benefits
- Waukesha, WI (21 miles from Hartford, WI)
- 9 days ago
- Waukesha, WI (21 miles from Hartford, WI)
- 9 days ago
What You’ll Do: This isn’t just a back-office role—it’s about being a trusted partner to clients and colleagues alike. You’ll be the go-to person who keeps things running smoothly, ensuring every...
Relationship Banker - Grafton Area New Build - Grafton, WI
- Grafton, WI (21 miles from Hartford, WI)
- 11 days ago
- Grafton, WI (21 miles from Hartford, WI)
- 11 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Mequon Area New Build - Mequon, WI
- Mequon, WI (21 miles from Hartford, WI)
- 18 days ago
- Mequon, WI (21 miles from Hartford, WI)
- 18 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Brookfield, WI (22 miles from Hartford, WI)
- 30+ days ago
- Brookfield, WI (22 miles from Hartford, WI)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Waukesha, WI (21 miles from Hartford, WI)
- 30+ days ago
- Waukesha, WI (21 miles from Hartford, WI)
- 30+ days ago
JOB REQUIREMENTS: Market Relationship Banker Job Locations US-WI-Brookfield Category/Function Retail Banking Center Position Type Regular Full-Time Requisition ID 2025-17397 Workplace Type On Site Salary...
Relationship Banker III - Brown Deer
- Brown Deer, WI (24 miles from Hartford, WI)
- 30+ days ago
- Brown Deer, WI (24 miles from Hartford, WI)
- 30+ days ago
Demonstrated knowledge of consumer lending products & services. Strong communication and problem-solving skills. Ability to manage multiple tasks while staying detail oriented....
Relationship Banker (Entry Level)
- Brookfield, WI (22 miles from Hartford, WI)
- 60+ days ago
- Brookfield, WI (22 miles from Hartford, WI)
- 60+ days ago
Overview Johnson Financial Group (JFG) has an exciting opportunity to join our Consumer Banking team as a Relationship Banker. The Relationship Banker is a great entry point into branch banking...
Demographic Data for Hartford, WI
Moving to Hartford, WI? Find some basic demographic data about Hartford, WI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Hartford, WI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Hartford, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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