Customer Service Manager Jobs in Franklin, WI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Racine, WI (15 miles from Franklin, WI)
- 18 hours ago
- Racine, WI (15 miles from Franklin, WI)
- 18 hours ago
Qualifications and Benefits: 3+ years financial services experience; lending experience highly desired High school graduate or equivalent required....
Relationship Banker - Central Market - Waukesha, WI
- Waukesha, WI (14 miles from Franklin, WI)
- 3 days ago
- Waukesha, WI (14 miles from Franklin, WI)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - WI Central Market - New Berlin, WI
- New Berlin, WI (7 miles from Franklin, WI)
- 3 days ago
- New Berlin, WI (7 miles from Franklin, WI)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Milwaukee, WI (11 miles from Franklin, WI)
- 4 days ago
- Milwaukee, WI (11 miles from Franklin, WI)
- 4 days ago
Application Deadline: 07/30/2025 Address: 2266 S 13th Street Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Fox Run Waukesha Branch - Waukesha, WI
- Waukesha, WI (14 miles from Franklin, WI)
- 4 days ago
- Waukesha, WI (14 miles from Franklin, WI)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Racine, WI (15 miles from Franklin, WI)
- 5 days ago
- Racine, WI (15 miles from Franklin, WI)
- 5 days ago
Overview Johnson Financial Group (JFG) has an exciting opportunity to join our Consumer Banking team as a Relationship Banker. The Relationship Banker is a great entry point into branch banking...
Relationship Banker (I, II, and Senior)
- Racine, WI (15 miles from Franklin, WI)
- 9 days ago
- Racine, WI (15 miles from Franklin, WI)
- 9 days ago
Qualifications and Benefits: 3+ years financial services experience; lending experience highly desired High school graduate or equivalent required....
- Milwaukee, WI (11 miles from Franklin, WI)
- 13 days ago
- Milwaukee, WI (11 miles from Franklin, WI)
- 13 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
- Brookfield, WI (12 miles from Franklin, WI)
- 30+ days ago
- Brookfield, WI (12 miles from Franklin, WI)
- 30+ days ago
Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....
Relationship Banker III - Brookfield
- Brookfield, WI (12 miles from Franklin, WI)
- 30+ days ago
- Brookfield, WI (12 miles from Franklin, WI)
- 30+ days ago
Demonstrated knowledge of consumer lending products & services. Strong communication and problem-solving skills. Ability to manage multiple tasks while staying detail oriented....
Client Service Manager - Employee Benefits
- Waukesha, WI (14 miles from Franklin, WI)
- 30+ days ago
- Waukesha, WI (14 miles from Franklin, WI)
- 30+ days ago
What You’ll Do: This isn’t just a back-office role—it’s about being a trusted partner to clients and colleagues alike. You’ll be the go-to person who keeps things running smoothly, ensuring every...
- Mukwonago, WI (16 miles from Franklin, WI)
- 45+ days ago
- Mukwonago, WI (16 miles from Franklin, WI)
- 45+ days ago
Overview Johnson Financial Group (JFG) has an exciting opportunity to join our Consumer Banking team as a Relationship Banker. The Relationship Banker is a great entry point into branch banking...
Relationship Banker (Entry Level)
- Brookfield, WI (12 miles from Franklin, WI)
- 90+ days ago
- Brookfield, WI (12 miles from Franklin, WI)
- 90+ days ago
Overview Johnson Financial Group (JFG) has an exciting opportunity to join our Consumer Banking team as a Relationship Banker. The Relationship Banker is a great entry point into branch banking...
Demographic Data for Franklin, WI
Moving to Franklin, WI? Find some basic demographic data about Franklin, WI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Franklin, WI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Franklin, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »