Customer Service Manager Jobs in Franklin, WI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Brookfield, WI (12 miles from Franklin, WI)
- 2 days ago
- Brookfield, WI (12 miles from Franklin, WI)
- 2 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Commercial P&C Client Service Manager
- Brookfield, WI (12 miles from Franklin, WI)
- 2 days ago
- Brookfield, WI (12 miles from Franklin, WI)
- 2 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Client Service Manager Trainee - Achieve July 2025
- Brookfield, WI (12 miles from Franklin, WI)
- 24 days ago
- Brookfield, WI (12 miles from Franklin, WI)
- 24 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Greenfield, WI (7 miles from Franklin, WI)
- 2 days ago
- Greenfield, WI (7 miles from Franklin, WI)
- 2 days ago
Cross sells products and services and refers to business product partners to ensure client needs are met....
- Brookfield, WI (12 miles from Franklin, WI)
- 2 days ago
- Brookfield, WI (12 miles from Franklin, WI)
- 2 days ago
Cross sells products and services and refers to business product partners to ensure client needs are met....
Relationship Banker - Mequon Area New Build - Mequon, WI
- Mequon, WI (23 miles from Franklin, WI)
- 9 days ago
- Mequon, WI (23 miles from Franklin, WI)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Wisconsin West Market - Delafield, WI
- Delafield, WI (21 miles from Franklin, WI)
- 14 days ago
- Delafield, WI (21 miles from Franklin, WI)
- 14 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
This Personal Banker training group has a start date of June 30. Why work for UW Credit Union?...
- Milwaukee, WI (11 miles from Franklin, WI)
- 21 days ago
- Milwaukee, WI (11 miles from Franklin, WI)
- 21 days ago
Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...
Relationship Banker (Entry Level) -20 hours/week
- Delafield, WI (21 miles from Franklin, WI)
- 22 days ago
- Delafield, WI (21 miles from Franklin, WI)
- 22 days ago
Overview Johnson Financial Group (JFG) has an exciting opportunity to join our Consumer Banking team as a Relationship Banker. The Relationship Banker is a great entry point into branch banking...
- Brookfield, WI (12 miles from Franklin, WI)
- 23 days ago
- Brookfield, WI (12 miles from Franklin, WI)
- 23 days ago
Application Deadline: 05/30/2025 Address: 16570 W Bluemound Road Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker III - Brookfield
- Brookfield, WI (12 miles from Franklin, WI)
- 28 days ago
- Brookfield, WI (12 miles from Franklin, WI)
- 28 days ago
Demonstrated knowledge of consumer lending products & services. Strong communication and problem-solving skills. Ability to manage multiple tasks while staying detail oriented....
- Milwaukee, WI (11 miles from Franklin, WI)
- 60+ days ago
- Milwaukee, WI (11 miles from Franklin, WI)
- 60+ days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
Relationship Banker (Entry Level)
- Brookfield, WI (12 miles from Franklin, WI)
- 30+ days ago
- Brookfield, WI (12 miles from Franklin, WI)
- 30+ days ago
Overview Johnson Financial Group (JFG) has an exciting opportunity to join our Consumer Banking team as a Relationship Banker. The Relationship Banker is a great entry point into branch banking...
- Racine, WI (15 miles from Franklin, WI)
- 60+ days ago
- Racine, WI (15 miles from Franklin, WI)
- 60+ days ago
Overview Johnson Financial Group (JFG) has an exciting opportunity to join our Consumer Banking team as a Relationship Banker. The Relationship Banker is a great entry point into branch banking...
Demographic Data for Franklin, WI
Moving to Franklin, WI? Find some basic demographic data about Franklin, WI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Franklin, WI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Franklin, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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