Customer Service Manager Jobs in Brown Deer, WI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- West Allis, WI (9 miles from Brown Deer, WI)
- 28 days ago
- West Allis, WI (9 miles from Brown Deer, WI)
- 28 days ago
Greenfield Avenue Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Hartford, WI (24 miles from Brown Deer, WI)
- 15 hours ago
- Hartford, WI (24 miles from Brown Deer, WI)
- 15 hours ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
Relationship Banker - Oakland Shorewood Branch - Shorewood, WI
- Shorewood, WI (4 miles from Brown Deer, WI)
- 1 day ago
- Shorewood, WI (4 miles from Brown Deer, WI)
- 1 day ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - MENOMONEE FALLS - Menomonee Falls, WI
- Menomonee Falls, WI (9 miles from Brown Deer, WI)
- 1 day ago
- Menomonee Falls, WI (9 miles from Brown Deer, WI)
- 1 day ago
The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...
- Whitefish Bay, WI (4 miles from Brown Deer, WI)
- 7 days ago
- Whitefish Bay, WI (4 miles from Brown Deer, WI)
- 7 days ago
Silver Spring Drive Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Greenfield, WI (10 miles from Brown Deer, WI)
- 9 days ago
- Greenfield, WI (10 miles from Brown Deer, WI)
- 9 days ago
Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....
Relationship Banker (Entry Level)
- Brookfield, WI (9 miles from Brown Deer, WI)
- 12 days ago
- Brookfield, WI (9 miles from Brown Deer, WI)
- 12 days ago
Overview Johnson Financial Group (JFG) has an exciting opportunity to join our Consumer Banking team as a Relationship Banker. The Relationship Banker is a great entry point into branch banking...
- Milwaukee, WI (7 miles from Brown Deer, WI)
- 16 days ago
- Milwaukee, WI (7 miles from Brown Deer, WI)
- 16 days ago
Overview Johnson Financial Group (JFG) has an exciting opportunity to join our Consumer Banking team as a Relationship Banker. The Relationship Banker is a great entry point into branch banking...
Demonstrated knowledge of consumer lending products & services. Strong communication and problem-solving skills. Ability to manage multiple tasks while staying detail oriented....
- Brookfield, WI (9 miles from Brown Deer, WI)
- 28 days ago
- Brookfield, WI (9 miles from Brown Deer, WI)
- 28 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Commercial P&C Client Service Manager
- Brookfield, WI (9 miles from Brown Deer, WI)
- 28 days ago
- Brookfield, WI (9 miles from Brown Deer, WI)
- 28 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - WI North Market - Mequon, WI
- Mequon, WI (5 miles from Brown Deer, WI)
- 30+ days ago
- Mequon, WI (5 miles from Brown Deer, WI)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Milwaukee, WI (7 miles from Brown Deer, WI)
- 30+ days ago
- Milwaukee, WI (7 miles from Brown Deer, WI)
- 30+ days ago
Application Deadline: 08/30/2025 Address: 2266 S 13th Street Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Banking Center Senior Relationship Banker
- Hartford, WI (24 miles from Brown Deer, WI)
- 45+ days ago
- Hartford, WI (24 miles from Brown Deer, WI)
- 45+ days ago
They will play a vital role in the coaching of staff to cross sell products and services by maintaining a working knowledge of Webster's products....
- Brookfield, WI (9 miles from Brown Deer, WI)
- 60+ days ago
- Brookfield, WI (9 miles from Brown Deer, WI)
- 60+ days ago
Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....
Demographic Data for Brown Deer, WI
Moving to Brown Deer, WI? Find some basic demographic data about Brown Deer, WI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Brown Deer, WI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Brown Deer, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Consumer Lending
- Lending
- Account Opening
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Payment Processing
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Finance
- Relationship Management
- Account Management
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Typing
- Coaching
- Telephone Skills
- Reporting
- Policy Development
- Regulations
- Problem Solving
- Microsoft Office
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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