Customer Service Manager Jobs in Brookfield, WI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Milwaukee, WI (9 miles from Brookfield, WI)
- 2 days ago
- Milwaukee, WI (9 miles from Brookfield, WI)
- 2 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
Banking Center Senior Relationship Banker
- Hartford, WI (22 miles from Brookfield, WI)
- 5 days ago
- Hartford, WI (22 miles from Brookfield, WI)
- 5 days ago
They will play a vital role in the coaching of staff to cross sell products and services by maintaining a working knowledge of Webster's products....
- Waukesha, WI (6 miles from Brookfield, WI)
- 5 days ago
- Waukesha, WI (6 miles from Brookfield, WI)
- 5 days ago
Cross sells products and services and refers to business product partners to ensure client needs are met....
- Hartland, WI (12 miles from Brookfield, WI)
- 6 days ago
- Hartland, WI (12 miles from Brookfield, WI)
- 6 days ago
Application Deadline: 07/30/2025 Address: 112 E Capitol Drive Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
JOB REQUIREMENTS: Client Service Manager - Business Insurance Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn\'t happen overnight. It\'s a result of hard work by...
Banking Center Relationship Banker 2
- Hartford, WI (22 miles from Brookfield, WI)
- 23 days ago
- Hartford, WI (22 miles from Brookfield, WI)
- 23 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
Demonstrated knowledge of consumer lending products & services. Strong communication and problem-solving skills. Ability to manage multiple tasks while staying detail oriented....
- Milwaukee, WI (9 miles from Brookfield, WI)
- 28 days ago
- Milwaukee, WI (9 miles from Brookfield, WI)
- 28 days ago
To be Chicago\'s Bank and Wisconsin\'s Bank, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending...
Must Haves High School Diploma or GED A minimum of 5 years\' experience in retail banking with an emphasis on account opening, product/service problem resolution and relationship development Working...
Client Service Manager - Employee Benefits
- Waukesha, WI (6 miles from Brookfield, WI)
- 30+ days ago
- Waukesha, WI (6 miles from Brookfield, WI)
- 30+ days ago
What You’ll Do: This isn’t just a back-office role—it’s about being a trusted partner to clients and colleagues alike. You’ll be the go-to person who keeps things running smoothly, ensuring every...
Relationship Banker - Grafton Area New Build - Grafton, WI
- Grafton, WI (20 miles from Brookfield, WI)
- 30+ days ago
- Grafton, WI (20 miles from Brookfield, WI)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - WI Central Market - New Berlin, WI
- New Berlin, WI (5 miles from Brookfield, WI)
- 30+ days ago
- New Berlin, WI (5 miles from Brookfield, WI)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Mukwonago, WI (17 miles from Brookfield, WI)
- 30+ days ago
- Mukwonago, WI (17 miles from Brookfield, WI)
- 30+ days ago
Overview Johnson Financial Group (JFG) has an exciting opportunity to join our Consumer Banking team as a Relationship Banker. The Relationship Banker is a great entry point into branch banking...
Demographic Data for Brookfield, WI
Moving to Brookfield, WI? Find some basic demographic data about Brookfield, WI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Brookfield, WI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Brookfield, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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