Customer Service Manager Jobs in Vancouver, WA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Happy Valley, OR
- Happy Valley, OR (21 miles from Vancouver, WA)
- 2 days ago
- Happy Valley, OR (21 miles from Vancouver, WA)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker (Tanasbourne Experience Center)
- Beaverton, OR (14 miles from Vancouver, WA)
- 2 days ago
- Beaverton, OR (14 miles from Vancouver, WA)
- 2 days ago
leadership when appropriate Engage with members to understand needs and recommend financial solutions that best fit their goals, based on First Techs suite of product offerings Participate in campaigns, cross-selling...
Client Relationship Banker - Vancouver Main Branch - CLIEN002300
- Vancouver, WA
- 5 days ago
- Vancouver, WA
- 5 days ago
Proficiency in consumer lending programs is strongly preferred; familiarity with commercial banking products is a plus....
- Portland, OR (13 miles from Vancouver, WA)
- 5 days ago
- Portland, OR (13 miles from Vancouver, WA)
- 5 days ago
Leverage transactions to identify Cross sell, new customer acquisition, and Referral opportunities....
Relationship Banker - Johnson Creek and SE 82nd Ave - Happy Valley, OR
- Happy Valley, OR (21 miles from Vancouver, WA)
- 21 days ago
- Happy Valley, OR (21 miles from Vancouver, WA)
- 21 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Portland, OR (13 miles from Vancouver, WA)
- 23 days ago
- Portland, OR (13 miles from Vancouver, WA)
- 23 days ago
Summarize and discuss the opportunities uncovered recommend, present and sell appropriate bank products. • You will review loan applicants to elicit information, assess appropriate loans, cross-sell...
Relationship Banker II (Tanasbourne Experience Center) (FULL TIME ONSITE)
- Beaverton, OR (14 miles from Vancouver, WA)
- 28 days ago
- Beaverton, OR (14 miles from Vancouver, WA)
- 28 days ago
leadership when appropriate Engage with members to understand needs and recommend financial solutions that best fit their goals, based on First Techs suite of product offerings Participate in campaigns, cross-selling...
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Beaverton, OR (14 miles from Vancouver, WA)
- 45+ days ago
- Beaverton, OR (14 miles from Vancouver, WA)
- 45+ days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Demographic Data for Vancouver, WA
Moving to Vancouver, WA? Find some basic demographic data about Vancouver, WA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Vancouver, WA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Vancouver, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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