Customer Service Manager Jobs in Washington
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Customer Service Supervisor, Retail Banking (Kent, WA)
- Des Moines, WA
- 4 days ago
- Des Moines, WA
- 4 days ago
conduct offsite presentations such as Financial Literacy Training and Bank at Work presentationsSales ActivitiesActively profiles new and existing clients, ensuring appropriate sales of bank deposit and lending...
Meet assigned sales, referral, and cross-selling goals by identifying and selling Bank products and services beneficial to the customer’s needs....
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Relationship Banker II (Terry Avenue Experience Center) (FULL TIME ON SITE)
- Seattle, WA
- 8 days ago
- Seattle, WA
- 8 days ago
and services to meet the members' financial needs and partner with service teams including insurance, investments, Premier, and mortgageMeet quarterly metrics and service objectives (i.e. campaigns, cross-selling...
Relationship Banker - Bilingual Spanish Language Preferred
- Poulsbo, WA
- 8 days ago
- Poulsbo, WA
- 8 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
.- - Works with the Branch Manager, CSM, CSR, Commercial Lender, or clients/prospects, to collect all necessary supporting documentation for both Commercial and Consumer Loans and Deposit products.-...
Client Relationship Banker - Vancouver Main Branch - CLIEN002300
- Vancouver, WA
- 14 days ago
- Vancouver, WA
- 14 days ago
Proficiency in consumer lending programs is strongly preferred; familiarity with commercial banking products is a plus....
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
function with loan origination and processing functions required....
Relationship Banker Silverdale Way, Silverdale, WA
- Silverdale, WA
- 25 days ago
- Silverdale, WA
- 25 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Demographic Data for Washington
Moving to Washington? Find some basic demographic data about Washington below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Washington
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Washington offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Reporting
- Regulations
- Microsoft PowerPoint
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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