Customer Service Manager Jobs in Washington

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 24 Jobs

Relationship Banker

  • Mercer Island, WA
  • 1 hour ago
  • Mercer Island, WA
  • 1 hour ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker

  • WA
  • 6 days ago
  • WA
  • 6 days ago

Process all transactions including basic teller processing as well as new account opening, loan origination and closings, general maintenance and cross-business referrals....

Relationship Banker II (Kirkland Urban Experience Center)

  • Kirkland, WA
  • 6 days ago
  • Kirkland, WA
  • 6 days ago

medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending...

Relationship Banker

  • Lakewood, WA
  • 7 days ago
  • Lakewood, WA
  • 7 days ago

function with loan origination and processing functions required. + In-depth knowledge of Consumer and Business products and services. + Demonstrated proficiency in consumer and business lending. +...

Relationship Banker - Bilingual Spanish Language Preferred

  • Woodinville, WA
  • 9 days ago
  • Woodinville, WA
  • 9 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker I - 30 Hours (Richland Branch)

  • Richland, WA
  • 14 days ago
  • Richland, WA
  • 14 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker II (Downtown Bellevue)

  • Bellevue, WA
  • 16 days ago
  • Bellevue, WA
  • 16 days ago

medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending...

Relationship Banker Richland, Richland, WA

  • Richland, WA
  • 16 days ago
  • Richland, WA
  • 16 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Client Relations Manager

  • WA
  • 18 days ago
  • WA
  • 18 days ago

Client Relations Manager Marketing Department Summary: We are looking for a strategic, detail and results-oriented Client Relations Manager to identify and pursue opportunities to expand key...

Client Service Manager- Washington

  • Federal Way, WA
  • 19 days ago
  • Federal Way, WA
  • 19 days ago

Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Washington. The Client Services Manager plays a vital role in developing client...

Relationship Banker, Enumclaw Branch, Enumclaw, WA

  • Enumclaw, WA
  • 23 days ago
  • Enumclaw, WA
  • 23 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Maryland North Market

  • Aberdeen, WA
  • 25 days ago
  • Aberdeen, WA
  • 25 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - 6th St

  • Port Angeles, WA
  • 30+ days ago
  • Port Angeles, WA
  • 30+ days ago

Who We Are** First Fed is a local community bank on an exciting growth trajectory with 18 locations including 12 full-service branches in Western Washington. First Fed was recognized by the Puget...

Senior Customer Service Supervisor, Retail Banking (Bellevue, WA)

  • Bellevue, WA
  • 30+ days ago
  • Bellevue, WA
  • 30+ days ago

offsite presentations such as Financial Literacy Training and Bank at Work presentations Sales Activities Actively profiles new and existing clients, ensuring appropriate sales of bank deposit and lending...

Customer Service Supervisor, Retail Banking (Kent, WA)

  • Kent, WA
  • 30+ days ago
  • Kent, WA
  • 30+ days ago

offsite presentations such as Financial Literacy Training and Bank at Work presentations Sales Activities Actively profiles new and existing clients, ensuring appropriate sales of bank deposit and lending...

Demographic Data for Washington

Moving to Washington? Find some basic demographic data about Washington below.


Local
National
7,705,271
197,951

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Washington

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Washington offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Washington
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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