Customer Service Manager Jobs in Silverdale, WA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker II (Terry Avenue Experience Center) (FULL TIME ON SITE)
- Seattle, WA (19 miles from Silverdale, WA)
- 8 days ago
- Seattle, WA (19 miles from Silverdale, WA)
- 8 days ago
and services to meet the members' financial needs and partner with service teams including insurance, investments, Premier, and mortgageMeet quarterly metrics and service objectives (i.e. campaigns, cross-selling...
Relationship Banker - Bilingual Spanish Language Preferred
- Poulsbo, WA (5 miles from Silverdale, WA)
- 8 days ago
- Poulsbo, WA (5 miles from Silverdale, WA)
- 8 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Poulsbo, WA (5 miles from Silverdale, WA)
- 19 days ago
- Poulsbo, WA (5 miles from Silverdale, WA)
- 19 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker II (Hixson Branch)
- Shoreline, WA (17 miles from Silverdale, WA)
- 22 days ago
- Shoreline, WA (17 miles from Silverdale, WA)
- 22 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
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Relationship Banker Silverdale Way, Silverdale, WA
- Silverdale, WA
- 25 days ago
- Silverdale, WA
- 25 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Factoria Branch - Bellevue, WA - Mandarin preferred
- Bellevue, WA (24 miles from Silverdale, WA)
- 26 days ago
- Bellevue, WA (24 miles from Silverdale, WA)
- 26 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker Gig Harbor, Gig Harbor, WA
- Gig Harbor, WA (24 miles from Silverdale, WA)
- 29 days ago
- Gig Harbor, WA (24 miles from Silverdale, WA)
- 29 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Bellevue, WA (24 miles from Silverdale, WA)
- 30+ days ago
- Bellevue, WA (24 miles from Silverdale, WA)
- 30+ days ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
- Bellevue, WA (24 miles from Silverdale, WA)
- 60+ days ago
- Bellevue, WA (24 miles from Silverdale, WA)
- 60+ days ago
and services to meet the members financial needs and partner with service teams including insurance, investments, Premier, and mortgage Meet quarterly metrics and service objectives (i.e. campaigns, cross-selling...
Client Service Manager- Washington
- Seattle, WA (19 miles from Silverdale, WA)
- 90+ days ago
- Seattle, WA (19 miles from Silverdale, WA)
- 90+ days ago
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Washington. The Client Services Manager plays a vital role in developing client...
- Seattle, WA (19 miles from Silverdale, WA)
- 45+ days ago
- Seattle, WA (19 miles from Silverdale, WA)
- 45+ days ago
Location: Seattle Financial Center located at 601 Union St, Suite 3100, Seattle, WA. Onsite work required. Position is not remote eligible. This opportunity is for a person who is passionate about...
- Seattle, WA (19 miles from Silverdale, WA)
- 60+ days ago
- Seattle, WA (19 miles from Silverdale, WA)
- 60+ days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Demographic Data for Silverdale, WA
Moving to Silverdale, WA? Find some basic demographic data about Silverdale, WA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Silverdale, WA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Silverdale, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Reporting
- Regulations
- Microsoft PowerPoint
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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