Customer Service Manager Jobs in Shoreline, WA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker Silverdale Way, Poulsbo, WA
- Silverdale, WA (17 miles from Shoreline, WA)
- moments ago
- Silverdale, WA (17 miles from Shoreline, WA)
- moments ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Regional Relationship Banker I
- Seattle, WA (8 miles from Shoreline, WA)
- 3 hours ago
- Seattle, WA (8 miles from Shoreline, WA)
- 3 hours ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Regional Relationship Banker II
- Bellevue, WA (10 miles from Shoreline, WA)
- 14 hours ago
- Bellevue, WA (10 miles from Shoreline, WA)
- 14 hours ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
- Bellevue, WA (10 miles from Shoreline, WA)
- 1 day ago
- Bellevue, WA (10 miles from Shoreline, WA)
- 1 day ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Seattle, WA (8 miles from Shoreline, WA)
- 6 days ago
- Seattle, WA (8 miles from Shoreline, WA)
- 6 days ago
ABC Imaging is currently seeking a Client Relations Manager to become an integral member of our team. Under the direction of the Client Relations District Manager, the incumbent will manage an ABC...
Customer Service Supervisor, Retail Banking (Bellevue, WA)
- Bellevue, WA (10 miles from Shoreline, WA)
- 7 days ago
- Bellevue, WA (10 miles from Shoreline, WA)
- 7 days ago
offsite presentations such as Financial Literacy Training and Bank at Work presentations Sales Activities Actively profiles new and existing clients, ensuring appropriate sales of bank deposit and lending...
Senior Customer Service Supervisor, Retail Banking (Bellevue, WA)
- Bellevue, WA (10 miles from Shoreline, WA)
- 7 days ago
- Bellevue, WA (10 miles from Shoreline, WA)
- 7 days ago
REQUIREMENTS: Minimum of 5 years job experience as a Senior CSR/New Accounts Representative/Personal Banker or equivalent and 2 years in a Customer Service Supervisor/Branch Assistant Manager role or...
- Seattle, WA (8 miles from Shoreline, WA)
- 8 days ago
- Seattle, WA (8 miles from Shoreline, WA)
- 8 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
- Seattle, WA (8 miles from Shoreline, WA)
- 8 days ago
- Seattle, WA (8 miles from Shoreline, WA)
- 8 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
Relationship Banker II (Terry Avenue Experience Center) (FULL TIME ON SITE)
- Seattle, WA (8 miles from Shoreline, WA)
- 17 days ago
- Seattle, WA (8 miles from Shoreline, WA)
- 17 days ago
and services to meet the members' financial needs and partner with service teams including insurance, investments, Premier, and mortgageMeet quarterly metrics and service objectives (i.e. campaigns, cross-selling...
Relationship Banker - Bilingual Spanish Language Preferred
- Poulsbo, WA (12 miles from Shoreline, WA)
- 18 days ago
- Poulsbo, WA (12 miles from Shoreline, WA)
- 18 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Murphys Corner - Everett, WA
- Everett, WA (18 miles from Shoreline, WA)
- 29 days ago
- Everett, WA (18 miles from Shoreline, WA)
- 29 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Bellevue, WA (10 miles from Shoreline, WA)
- 45+ days ago
- Bellevue, WA (10 miles from Shoreline, WA)
- 45+ days ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
Demographic Data for Shoreline, WA
Moving to Shoreline, WA? Find some basic demographic data about Shoreline, WA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Shoreline, WA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Shoreline, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Mortgage Processing
- Cross Selling
- Treasury Management
- Financial Services
- Wealth Management
- Internal Control
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Risk Management
- Customer Satisfaction
- Referrals
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Listening
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Regulations
- Microsoft PowerPoint
- Reporting
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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