Customer Service Manager Jobs in Poulsbo, WA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Seattle, WA (16 miles from Poulsbo, WA)
- 6 hours ago
- Seattle, WA (16 miles from Poulsbo, WA)
- 6 hours ago
deep desire to assist clients in achieving their financial goals. + Demonstrated proficiency in consumer lending and basic business lending skills. + Ability to understand cash flow, financial statements...
Senior Customer Service Supervisor, Retail Banking (Bellevue, WA)
- Bellevue, WA (21 miles from Poulsbo, WA)
- 2 days ago
- Bellevue, WA (21 miles from Poulsbo, WA)
- 2 days ago
offsite presentations such as Financial Literacy Training and Bank at Work presentations Sales Activities Actively profiles new and existing clients, ensuring appropriate sales of bank deposit and lending...
Customer Service Supervisor, Retail Banking (Bellevue, WA)
- Clyde Hill, WA (21 miles from Poulsbo, WA)
- 3 days ago
- Clyde Hill, WA (21 miles from Poulsbo, WA)
- 3 days ago
offsite presentations such as Financial Literacy Training and Bank at Work presentations Sales Activities Actively profiles new and existing clients, ensuring appropriate sales of bank deposit and lending...
- Redmond, WA (23 miles from Poulsbo, WA)
- 6 days ago
- Redmond, WA (23 miles from Poulsbo, WA)
- 6 days ago
function with loan origination and processing functions required....
- Bellevue, WA (21 miles from Poulsbo, WA)
- 9 days ago
- Bellevue, WA (21 miles from Poulsbo, WA)
- 9 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Port Orchard, WA (14 miles from Poulsbo, WA)
- 26 days ago
- Port Orchard, WA (14 miles from Poulsbo, WA)
- 26 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker Silverdale Way, Silverdale , WA
- Silverdale, WA (5 miles from Poulsbo, WA)
- 26 days ago
- Silverdale, WA (5 miles from Poulsbo, WA)
- 26 days ago
Act** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Regional Relationship Banker I
- Seattle, WA (16 miles from Poulsbo, WA)
- 27 days ago
- Seattle, WA (16 miles from Poulsbo, WA)
- 27 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Regional Relationship Banker II
- Bellevue, WA (21 miles from Poulsbo, WA)
- 27 days ago
- Bellevue, WA (21 miles from Poulsbo, WA)
- 27 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
- Seattle, WA (16 miles from Poulsbo, WA)
- 30+ days ago
- Seattle, WA (16 miles from Poulsbo, WA)
- 30+ days ago
ABC Imaging is currently seeking a Client Relations Manager to become an integral member of our team. Under the direction of the Client Relations District Manager, the incumbent will manage an ABC...
- Seattle, WA (16 miles from Poulsbo, WA)
- 30+ days ago
- Seattle, WA (16 miles from Poulsbo, WA)
- 30+ days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
- Seattle, WA (16 miles from Poulsbo, WA)
- 30+ days ago
- Seattle, WA (16 miles from Poulsbo, WA)
- 30+ days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
Relationship Banker - Bilingual Spanish Language Preferred
- Poulsbo, WA
- 45+ days ago
- Poulsbo, WA
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Bellevue, WA (21 miles from Poulsbo, WA)
- 90+ days ago
- Bellevue, WA (21 miles from Poulsbo, WA)
- 90+ days ago
and services to meet the members financial needs and partner with service teams including insurance, investments, Premier, and mortgage Meet quarterly metrics and service objectives (i.e. campaigns, cross-selling...
- Seattle, WA (16 miles from Poulsbo, WA)
- 90+ days ago
- Seattle, WA (16 miles from Poulsbo, WA)
- 90+ days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Demographic Data for Poulsbo, WA
Moving to Poulsbo, WA? Find some basic demographic data about Poulsbo, WA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Poulsbo, WA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Poulsbo, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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