Customer Service Manager Jobs in Port Orchard, WA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Poulsbo, WA (14 miles from Port Orchard, WA)
- 1 day ago
- Poulsbo, WA (14 miles from Port Orchard, WA)
- 1 day ago
Customer Service Supervisor Job Details Level Experienced Job Location Poulsbo 36 - Poulsbo, WA Position Type Full Time Education Level High School Travel Percentage None Job Category Banking...
Relationship Banker II (RidgePointe Experience Center)
- Bellevue, WA (17 miles from Port Orchard, WA)
- 2 days ago
- Bellevue, WA (17 miles from Port Orchard, WA)
- 2 days ago
and services to meet the members financial needs and partner with service teams including insurance, investments, Premier, and mortgage Meet quarterly metrics and service objectives (i.e. campaigns, cross-selling...
Relationship Banker II (Downtown Bellevue)
- Bellevue, WA (17 miles from Port Orchard, WA)
- 5 days ago
- Bellevue, WA (17 miles from Port Orchard, WA)
- 5 days ago
and services to meet the members financial needs and partner with service teams including insurance, investments, Premier, and mortgage Meet quarterly metrics and service objectives (i.e. campaigns, cross-selling...
Client Service Manager- Washington
- Federal Way, WA (22 miles from Port Orchard, WA)
- 9 days ago
- Federal Way, WA (22 miles from Port Orchard, WA)
- 9 days ago
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Washington. The Client Services Manager plays a vital role in developing client...
Relationship Banker - Southcenter Branch - Tukwila, WA
- Tukwila, WA (12 miles from Port Orchard, WA)
- 12 days ago
- Tukwila, WA (12 miles from Port Orchard, WA)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Bellevue, WA (17 miles from Port Orchard, WA)
- 12 days ago
- Bellevue, WA (17 miles from Port Orchard, WA)
- 12 days ago
function with loan origination and processing functions required....
Senior Customer Service Supervisor, Retail Banking (Bellevue, WA)
- Bellevue, WA (17 miles from Port Orchard, WA)
- 23 days ago
- Bellevue, WA (17 miles from Port Orchard, WA)
- 23 days ago
offsite presentations such as Financial Literacy Training and Bank at Work presentations Sales Activities Actively profiles new and existing clients, ensuring appropriate sales of bank deposit and lending...
Customer Service Supervisor, Retail Banking (Kent, WA)
- Kent, WA (21 miles from Port Orchard, WA)
- 23 days ago
- Kent, WA (21 miles from Port Orchard, WA)
- 23 days ago
offsite presentations such as Financial Literacy Training and Bank at Work presentations Sales Activities Actively profiles new and existing clients, ensuring appropriate sales of bank deposit and lending...
Relationship Banker II (Studios West Experience Center) (FULL TIME ON SITE)
- Redmond, WA (23 miles from Port Orchard, WA)
- 23 days ago
- Redmond, WA (23 miles from Port Orchard, WA)
- 23 days ago
services to meet the members' financial needs and partner with service teams including insurance, investments, Premier, and mortgage Meet quarterly metrics and service objectives (i.e. campaigns, cross-selling...
- Gig Harbor, WA (13 miles from Port Orchard, WA)
- 26 days ago
- Gig Harbor, WA (13 miles from Port Orchard, WA)
- 26 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Redmond, WA (23 miles from Port Orchard, WA)
- 27 days ago
- Redmond, WA (23 miles from Port Orchard, WA)
- 27 days ago
function with loan origination and processing functions required....
Regional Relationship Banker I
- Seattle, WA (12 miles from Port Orchard, WA)
- 45+ days ago
- Seattle, WA (12 miles from Port Orchard, WA)
- 45+ days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Regional Relationship Banker II
- Bellevue, WA (17 miles from Port Orchard, WA)
- 45+ days ago
- Bellevue, WA (17 miles from Port Orchard, WA)
- 45+ days ago
New Accounts Perform all aspects of new account opening procedures for all bank products/services....
- Seattle, WA (12 miles from Port Orchard, WA)
- 45+ days ago
- Seattle, WA (12 miles from Port Orchard, WA)
- 45+ days ago
ABC Imaging is currently seeking a Client Relations Manager to become an integral member of our team. Under the direction of the Client Relations District Manager, the incumbent will manage an ABC...
- Seattle, WA (12 miles from Port Orchard, WA)
- 45+ days ago
- Seattle, WA (12 miles from Port Orchard, WA)
- 45+ days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Demographic Data for Port Orchard, WA
Moving to Port Orchard, WA? Find some basic demographic data about Port Orchard, WA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Port Orchard, WA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Port Orchard, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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