Customer Service Manager Jobs in Port Orchard, WA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Senior Customer Service Supervisor, Retail Banking (Bellevue, WA)
- Bellevue, WA (17 miles from Port Orchard, WA)
- 2 days ago
- Bellevue, WA (17 miles from Port Orchard, WA)
- 2 days ago
offsite presentations such as Financial Literacy Training and Bank at Work presentations Sales Activities Actively profiles new and existing clients, ensuring appropriate sales of bank deposit and lending...
Customer Service Supervisor, Retail Banking (Kent, WA)
- Kent, WA (21 miles from Port Orchard, WA)
- 2 days ago
- Kent, WA (21 miles from Port Orchard, WA)
- 2 days ago
offsite presentations such as Financial Literacy Training and Bank at Work presentations Sales Activities Actively profiles new and existing clients, ensuring appropriate sales of bank deposit and lending...
Relationship Banker II (Studios West Experience Center) (FULL TIME ON SITE)
- Redmond, WA (23 miles from Port Orchard, WA)
- 2 days ago
- Redmond, WA (23 miles from Port Orchard, WA)
- 2 days ago
services to meet the members' financial needs and partner with service teams including insurance, investments, Premier, and mortgage Meet quarterly metrics and service objectives (i.e. campaigns, cross-selling...
Client Service Manager- Washington
- Seattle, WA (12 miles from Port Orchard, WA)
- 4 days ago
- Seattle, WA (12 miles from Port Orchard, WA)
- 4 days ago
Founded in 1919, KJ has always looked to the future. With a talented team of professionals and a culture of continuous improvement, we deliver exceptional engineering and environmental consulting...
- Gig Harbor, WA (13 miles from Port Orchard, WA)
- 5 days ago
- Gig Harbor, WA (13 miles from Port Orchard, WA)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Redmond, WA (23 miles from Port Orchard, WA)
- 5 days ago
- Redmond, WA (23 miles from Port Orchard, WA)
- 5 days ago
function with loan origination and processing functions required....
- Bellevue, WA (17 miles from Port Orchard, WA)
- 8 days ago
- Bellevue, WA (17 miles from Port Orchard, WA)
- 8 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Poulsbo, WA (14 miles from Port Orchard, WA)
- 25 days ago
- Poulsbo, WA (14 miles from Port Orchard, WA)
- 25 days ago
function with loan origination and processing functions required....
Relationship Banker Silverdale Way, Silverdale , WA
- Silverdale, WA (13 miles from Port Orchard, WA)
- 26 days ago
- Silverdale, WA (13 miles from Port Orchard, WA)
- 26 days ago
Act** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Regional Relationship Banker I
- Seattle, WA (12 miles from Port Orchard, WA)
- 26 days ago
- Seattle, WA (12 miles from Port Orchard, WA)
- 26 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Regional Relationship Banker II
- Bellevue, WA (17 miles from Port Orchard, WA)
- 26 days ago
- Bellevue, WA (17 miles from Port Orchard, WA)
- 26 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
- Seattle, WA (12 miles from Port Orchard, WA)
- 30+ days ago
- Seattle, WA (12 miles from Port Orchard, WA)
- 30+ days ago
ABC Imaging is currently seeking a Client Relations Manager to become an integral member of our team. Under the direction of the Client Relations District Manager, the incumbent will manage an ABC...
- Seattle, WA (12 miles from Port Orchard, WA)
- 30+ days ago
- Seattle, WA (12 miles from Port Orchard, WA)
- 30+ days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
- Seattle, WA (12 miles from Port Orchard, WA)
- 30+ days ago
- Seattle, WA (12 miles from Port Orchard, WA)
- 30+ days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
Relationship Banker II (Terry Avenue Experience Center) (FULL TIME ON SITE)
- Seattle, WA (12 miles from Port Orchard, WA)
- 30+ days ago
- Seattle, WA (12 miles from Port Orchard, WA)
- 30+ days ago
services to meet the members' financial needs and partner with service teams including insurance, investments, Premier, and mortgage Meet quarterly metrics and service objectives (i.e. campaigns, cross-selling...
Demographic Data for Port Orchard, WA
Moving to Port Orchard, WA? Find some basic demographic data about Port Orchard, WA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Port Orchard, WA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Port Orchard, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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