Customer Service Manager Jobs in Edmonds, WA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Shoreline, WA (4 miles from Edmonds, WA)
- 11 hours ago
- Shoreline, WA (4 miles from Edmonds, WA)
- 11 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Eastside North Market
- Bellevue, WA (15 miles from Edmonds, WA)
- 1 day ago
- Bellevue, WA (15 miles from Edmonds, WA)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker I (Bainbridge Main Branch)
- Bainbridge Island, WA (13 miles from Edmonds, WA)
- 3 days ago
- Bainbridge Island, WA (13 miles from Edmonds, WA)
- 3 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Snohomish, WA (19 miles from Edmonds, WA)
- 3 days ago
- Snohomish, WA (19 miles from Edmonds, WA)
- 3 days ago
deep desire to assist clients in achieving their financial goals. + Demonstrated proficiency in consumer lending and basic business lending skills. + Ability to understand cash flow, financial statements...
Client Service Manager Trainee - Achieve July 2025
- Bellevue, WA (15 miles from Edmonds, WA)
- 6 days ago
- Bellevue, WA (15 miles from Edmonds, WA)
- 6 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker II (Kirkland Urban Experience Center)
- Kirkland, WA (12 miles from Edmonds, WA)
- 14 days ago
- Kirkland, WA (12 miles from Edmonds, WA)
- 14 days ago
medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending...
Relationship Banker - Bilingual Spanish Language Preferred
- Woodinville, WA (11 miles from Edmonds, WA)
- 17 days ago
- Woodinville, WA (11 miles from Edmonds, WA)
- 17 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker II (Downtown Bellevue)
- Bellevue, WA (15 miles from Edmonds, WA)
- 24 days ago
- Bellevue, WA (15 miles from Edmonds, WA)
- 24 days ago
medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending...
Client Service Manager- Washington
- Seattle, WA (13 miles from Edmonds, WA)
- 30+ days ago
- Seattle, WA (13 miles from Edmonds, WA)
- 30+ days ago
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Washington. The Client Services Manager plays a vital role in developing client...
- Redmond, WA (14 miles from Edmonds, WA)
- 45+ days ago
- Redmond, WA (14 miles from Edmonds, WA)
- 45+ days ago
function with loan origination and processing functions required....
Regional Relationship Banker I
- Seattle, WA (13 miles from Edmonds, WA)
- 60+ days ago
- Seattle, WA (13 miles from Edmonds, WA)
- 60+ days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
- Seattle, WA (13 miles from Edmonds, WA)
- 60+ days ago
- Seattle, WA (13 miles from Edmonds, WA)
- 60+ days ago
ABC Imaging is currently seeking a Client Relations Manager to become an integral member of our team. Under the direction of the Client Relations District Manager, the incumbent will manage an ABC...
- Seattle, WA (13 miles from Edmonds, WA)
- 60+ days ago
- Seattle, WA (13 miles from Edmonds, WA)
- 60+ days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
- Seattle, WA (13 miles from Edmonds, WA)
- 90+ days ago
- Seattle, WA (13 miles from Edmonds, WA)
- 90+ days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Demographic Data for Edmonds, WA
Moving to Edmonds, WA? Find some basic demographic data about Edmonds, WA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Edmonds, WA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Edmonds, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Listening
- Business Development
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Collaboration
- Policy Development
- Coaching
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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