Customer Service Manager Jobs in Edmonds, WA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker II (Kirkland Urban Experience Center)
- Kirkland, WA (12 miles from Edmonds, WA)
- 4 days ago
- Kirkland, WA (12 miles from Edmonds, WA)
- 4 days ago
and services to meet the members financial needs and partner with service teams including insurance, investments, Premier, and mortgage Meet quarterly metrics and service objectives (i.e. campaigns, cross-selling...
- Woodinville, WA (11 miles from Edmonds, WA)
- 6 days ago
- Woodinville, WA (11 miles from Edmonds, WA)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Bilingual Spanish Language Preferred
- Woodinville, WA (11 miles from Edmonds, WA)
- 6 days ago
- Woodinville, WA (11 miles from Edmonds, WA)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker II (Downtown Bellevue)
- Bellevue, WA (15 miles from Edmonds, WA)
- 13 days ago
- Bellevue, WA (15 miles from Edmonds, WA)
- 13 days ago
and services to meet the members financial needs and partner with service teams including insurance, investments, Premier, and mortgage Meet quarterly metrics and service objectives (i.e. campaigns, cross-selling...
Relationship Banker - Southcenter Branch - Tukwila, WA
- Tukwila, WA (18 miles from Edmonds, WA)
- 19 days ago
- Tukwila, WA (18 miles from Edmonds, WA)
- 19 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Bellevue, WA (15 miles from Edmonds, WA)
- 19 days ago
- Bellevue, WA (15 miles from Edmonds, WA)
- 19 days ago
Demonstrated proficiency in consumer lending and basic business lending skills. Ability to understand cash flow, financial statements, and market risk....
Senior Customer Service Supervisor, Retail Banking (Bellevue, WA)
- Bellevue, WA (15 miles from Edmonds, WA)
- 30+ days ago
- Bellevue, WA (15 miles from Edmonds, WA)
- 30+ days ago
offsite presentations such as Financial Literacy Training and Bank at Work presentations Sales Activities Actively profiles new and existing clients, ensuring appropriate sales of bank deposit and lending...
Relationship Banker II (Studios West Experience Center) (FULL TIME ON SITE)
- Redmond, WA (14 miles from Edmonds, WA)
- 30+ days ago
- Redmond, WA (14 miles from Edmonds, WA)
- 30+ days ago
services to meet the members' financial needs and partner with service teams including insurance, investments, Premier, and mortgage Meet quarterly metrics and service objectives (i.e. campaigns, cross-selling...
Customer Service Supervisor, Retail Banking (Bellevue, WA)
- Clyde Hill, WA (15 miles from Edmonds, WA)
- 30+ days ago
- Clyde Hill, WA (15 miles from Edmonds, WA)
- 30+ days ago
offsite presentations such as Financial Literacy Training and Bank at Work presentations Sales Activities Actively profiles new and existing clients, ensuring appropriate sales of bank deposit and lending...
Client Service Manager- Washington
- Seattle, WA (13 miles from Edmonds, WA)
- 30+ days ago
- Seattle, WA (13 miles from Edmonds, WA)
- 30+ days ago
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Washington. The Client Services Manager plays a vital role in developing client...
- Redmond, WA (14 miles from Edmonds, WA)
- 30+ days ago
- Redmond, WA (14 miles from Edmonds, WA)
- 30+ days ago
Job Summary: Relationship Banker Retail Banking Group Springfield,Oregon Bend,Oregon Bend,Oregon Bend,Oregon Eugene,Oregon Eugene,Oregon Redmond,Oregon Description About Us: At Umpqua, we create a great...
Regional Relationship Banker I
- Seattle, WA (13 miles from Edmonds, WA)
- 45+ days ago
- Seattle, WA (13 miles from Edmonds, WA)
- 45+ days ago
New Accounts Perform all aspects of new account opening procedures for all bank products/services....
Regional Relationship Banker II
- Bellevue, WA (15 miles from Edmonds, WA)
- 45+ days ago
- Bellevue, WA (15 miles from Edmonds, WA)
- 45+ days ago
New Accounts Perform all aspects of new account opening procedures for all bank products/services....
- Seattle, WA (13 miles from Edmonds, WA)
- 60+ days ago
- Seattle, WA (13 miles from Edmonds, WA)
- 60+ days ago
ABC Imaging is currently seeking a Client Relations Manager to become an integral member of our team. Under the direction of the Client Relations District Manager, the incumbent will manage an ABC...
- Seattle, WA (13 miles from Edmonds, WA)
- 60+ days ago
- Seattle, WA (13 miles from Edmonds, WA)
- 60+ days ago
ESSENTIAL FUNCTIONS New Accounts Perform all aspects of new account opening procedures for all bank products/services....
Demographic Data for Edmonds, WA
Moving to Edmonds, WA? Find some basic demographic data about Edmonds, WA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Edmonds, WA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Edmonds, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- Business Development
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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