Customer Service Manager Jobs in Falls Church, VA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Washington, DC (6 miles from Falls Church, VA)
- 23 days ago
- Washington, DC (6 miles from Falls Church, VA)
- 23 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Arlington Market - Bilingual Spanish Required
- Alexandria, VA (5 miles from Falls Church, VA)
- 12 hours ago
- Alexandria, VA (5 miles from Falls Church, VA)
- 12 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker- Ashburn VA
- Ashburn, VA (21 miles from Falls Church, VA)
- 23 hours ago
- Ashburn, VA (21 miles from Falls Church, VA)
- 23 hours ago
Solid branch banking experience strongly preferred. Overview: Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer...
Relationship Banker or Senior Relationship Banker - Hyattsville
- Hyattsville, MD (12 miles from Falls Church, VA)
- 3 days ago
- Hyattsville, MD (12 miles from Falls Church, VA)
- 3 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker or Senior Relationship Banker - Oakton
- Oakton, VA (9 miles from Falls Church, VA)
- 3 days ago
- Oakton, VA (9 miles from Falls Church, VA)
- 3 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker II (Winthrop)
- Fairfax, VA (16 miles from Falls Church, VA)
- 6 days ago
- Fairfax, VA (16 miles from Falls Church, VA)
- 6 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Arlington, VA (3 miles from Falls Church, VA)
- 8 days ago
- Arlington, VA (3 miles from Falls Church, VA)
- 8 days ago
banking customers....
Relationship Banker - Maryland South Market
- Clinton, MD (15 miles from Falls Church, VA)
- 9 days ago
- Clinton, MD (15 miles from Falls Church, VA)
- 9 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker I (Georgetown Branch)
- Washington, DC (6 miles from Falls Church, VA)
- 14 days ago
- Washington, DC (6 miles from Falls Church, VA)
- 14 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I - DC NoVA Market - Ward 7/8 - Washington DC
- Washington, DC (6 miles from Falls Church, VA)
- 14 days ago
- Washington, DC (6 miles from Falls Church, VA)
- 14 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Washington, DC (6 miles from Falls Church, VA)
- 15 days ago
- Washington, DC (6 miles from Falls Church, VA)
- 15 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Pipeline Relationship Banker - Northern VA Branches
- Centreville, VA (16 miles from Falls Church, VA)
- 17 days ago
- Centreville, VA (16 miles from Falls Church, VA)
- 17 days ago
Thank you for your interest in joining our team! Please note that you are applying to the Relationship Banker pipeline requisition for our Northern VA Region which we use as a sourcing tool to...
Relationship Banker - Greater Maryland Market - Fulton, Maryland
- Fulton, MD (23 miles from Falls Church, VA)
- 18 days ago
- Fulton, MD (23 miles from Falls Church, VA)
- 18 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Beacon Mall Financial Center
- Alexandria, VA (5 miles from Falls Church, VA)
- 20 days ago
- Alexandria, VA (5 miles from Falls Church, VA)
- 20 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Springfield, VA (8 miles from Falls Church, VA)
- 23 days ago
- Springfield, VA (8 miles from Falls Church, VA)
- 23 days ago
Prior retail banking experience preferred. Prior customer service experience preferred....
Demographic Data for Falls Church, VA
Moving to Falls Church, VA? Find some basic demographic data about Falls Church, VA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Falls Church, VA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Falls Church, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wealth Management
- Financial Services
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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