Customer Service Manager Jobs in Lewisville, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Branch Relationship Banker (Personal Banker) - Bishop Arts District / Dallas, TX
- Dallas, TX (24 miles from Lewisville, TX)
- 10 hours ago
- Dallas, TX (24 miles from Lewisville, TX)
- 10 hours ago
Previous experience in a financial sales representative-oriented role with knowledge of consumer lending applications processes and procedures preferred....
- Fort Worth, TX (23 miles from Lewisville, TX)
- 11 hours ago
- Fort Worth, TX (23 miles from Lewisville, TX)
- 11 hours ago
This position processes a variety of routine financial transactions including check cashing, withdrawals, deposits, and loan payments....
Relationship Banker/Senior Relationship Banker - Preston & Forest
- Dallas, TX (24 miles from Lewisville, TX)
- 13 hours ago
- Dallas, TX (24 miles from Lewisville, TX)
- 13 hours ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
- Saginaw, TX (16 miles from Lewisville, TX)
- 19 hours ago
- Saginaw, TX (16 miles from Lewisville, TX)
- 19 hours ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Were committed to bringing passion and...
Branch Relationship Banker (Personal Banker) - North Irving / Irving, TX
- Irving, TX (17 miles from Lewisville, TX)
- 1 day ago
- Irving, TX (17 miles from Lewisville, TX)
- 1 day ago
We are looking for a dynamic, customer-focused individual to join our team as a Branch Relationship Banker (Personal Banker) at our North Irving Banking Center in Irving, TX....
Client Service Manager - Stock Plan Services
- Westlake, TX (5 miles from Lewisville, TX)
- 1 day ago
- Westlake, TX (5 miles from Lewisville, TX)
- 1 day ago
Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the...
Relationship Banker LP Bedford Central
- Bedford, TX (12 miles from Lewisville, TX)
- 1 day ago
- Bedford, TX (12 miles from Lewisville, TX)
- 1 day ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Senior/Director, Client Service Manager
- Westlake, TX (5 miles from Lewisville, TX)
- 1 day ago
- Westlake, TX (5 miles from Lewisville, TX)
- 1 day ago
Senior/Director, Client Service Manager The Role You will be the primary Fidelity client service contact for Defined Contribution (e.g., Qualified, Non-Qualified) and Workplace Benefits for some...
Relationship Banker - North Richardson - Richardson, TX
- Richardson, TX (22 miles from Lewisville, TX)
- 2 days ago
- Richardson, TX (22 miles from Lewisville, TX)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Consumer Banking Relationship Specialist (Relationship Banker)
- Dallas, TX (24 miles from Lewisville, TX)
- 4 days ago
- Dallas, TX (24 miles from Lewisville, TX)
- 4 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank's standards for exceptional customer service....
- Dallas, TX (24 miles from Lewisville, TX)
- 5 days ago
- Dallas, TX (24 miles from Lewisville, TX)
- 5 days ago
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Texas. The Client Services Manager plays a vital role in developing client strategies,...
- Dallas, TX (24 miles from Lewisville, TX)
- 6 days ago
- Dallas, TX (24 miles from Lewisville, TX)
- 6 days ago
Summary Serves customers by providing trusted banking advice, processing a variety of banking transactions, opening new accounts and researching and resolving problems in a manner which promotes...
Branch Relationship Banker (Personal Banker) - Love Field / Dallas, TX
- Dallas, TX (24 miles from Lewisville, TX)
- 7 days ago
- Dallas, TX (24 miles from Lewisville, TX)
- 7 days ago
We are looking for a dynamic, customer-focused individual to join our team as a Branch Relationship Banker (Personal Banker) at our Love Field Banking Center in Dallas, TX....
Relationship Banker II - SB - Hulen - Fort Worth TX
- Fort Worth, TX (23 miles from Lewisville, TX)
- 7 days ago
- Fort Worth, TX (23 miles from Lewisville, TX)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Irving, TX (17 miles from Lewisville, TX)
- 8 days ago
- Irving, TX (17 miles from Lewisville, TX)
- 8 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Lewisville, TX
Moving to Lewisville, TX? Find some basic demographic data about Lewisville, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Lewisville, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Lewisville, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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