Customer Service Manager Jobs in Frisco, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Act** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker II - SB - Northwest Dallas
- Carrollton, TX (16 miles from Frisco, TX)
- 2 days ago
- Carrollton, TX (16 miles from Frisco, TX)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - Spanish Language Preferred
- McKinney, TX (14 miles from Frisco, TX)
- 3 days ago
- McKinney, TX (14 miles from Frisco, TX)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker I (North Garland Branch)
- Garland, TX (21 miles from Frisco, TX)
- 3 days ago
- Garland, TX (21 miles from Frisco, TX)
- 3 days ago
Relationship Banker I (North Garland Branch) Regions - 3.5 Garland, TX Job Details Full-time $41,182.71 - $46,935.00 a year 10 hours ago Benefits Health savings account Health insurance Dental...
- Plano, TX (11 miles from Frisco, TX)
- 4 days ago
- Plano, TX (11 miles from Frisco, TX)
- 4 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Director/Senior, Client Service Manager
- Westlake, TX (24 miles from Frisco, TX)
- 5 days ago
- Westlake, TX (24 miles from Frisco, TX)
- 5 days ago
Senior/Director, Client Service Manager ****Please Note: The hiring manager will be hiring at a Senior OR Director level based on candidate experience*** The Role You will be the primary Fidelity...
- Coppell, TX (17 miles from Frisco, TX)
- 6 days ago
- Coppell, TX (17 miles from Frisco, TX)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Senior Consumer Relationship Banker (Thomas Cross Roads Branch)
- Little Elm, TX (6 miles from Frisco, TX)
- 6 days ago
- Little Elm, TX (6 miles from Frisco, TX)
- 6 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Relationship Banker - Plano Market - Plano, TX
- Plano, TX (11 miles from Frisco, TX)
- 7 days ago
- Plano, TX (11 miles from Frisco, TX)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - US 380 and FM 423 - Prosper, TX
- Prosper, TX (6 miles from Frisco, TX)
- 10 days ago
- Prosper, TX (6 miles from Frisco, TX)
- 10 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Plano, TX (11 miles from Frisco, TX)
- 15 days ago
- Plano, TX (11 miles from Frisco, TX)
- 15 days ago
Minimum of 1 year of banking experience as a Teller, Lending Assistant or New Accounts is required. Cash handling experience is preferred. Superior customer service skills required....
Client Service Manager III, IWMS Client Experience
- Westlake, TX (24 miles from Frisco, TX)
- 16 days ago
- Westlake, TX (24 miles from Frisco, TX)
- 16 days ago
The Role As an IWMS Client Service Manager, you oversee the operations and service experience for your assigned Clearing correspondent broker-dealer clients. The CSM day to day role is primarily...
- McKinney, TX (14 miles from Frisco, TX)
- 19 days ago
- McKinney, TX (14 miles from Frisco, TX)
- 19 days ago
Minimum of 1 year of banking experience as a Teller, Lending Assistant or New Accounts is required. Cash handling experience is preferred. Superior customer service skills required....
knowledge of all First United Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to: Bank Secrecy Act; Privacy; Fair Lending...
Demographic Data for Frisco, TX
Moving to Frisco, TX? Find some basic demographic data about Frisco, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Frisco, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Frisco, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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