Customer Service Manager Jobs in Frisco, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Client Service Manager - Stock Plan Services
- Westlake, TX (24 miles from Frisco, TX)
- 1 day ago
- Westlake, TX (24 miles from Frisco, TX)
- 1 day ago
Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the...
Senior/Director, Client Service Manager
- Westlake, TX (24 miles from Frisco, TX)
- 1 day ago
- Westlake, TX (24 miles from Frisco, TX)
- 1 day ago
Senior/Director, Client Service Manager The Role You will be the primary Fidelity client service contact for Defined Contribution (e.g., Qualified, Non-Qualified) and Workplace Benefits for some...
Relationship Banker - North Richardson - Richardson, TX
- Richardson, TX (16 miles from Frisco, TX)
- 2 days ago
- Richardson, TX (16 miles from Frisco, TX)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker (Vietnamese Language Preferred)
- Richardson, TX (16 miles from Frisco, TX)
- 10 days ago
- Richardson, TX (16 miles from Frisco, TX)
- 10 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Prosper, TX (6 miles from Frisco, TX)
- 11 days ago
- Prosper, TX (6 miles from Frisco, TX)
- 11 days ago
Opens new accounts, certificates of deposit, and all other ancillary products offered by the bank; answers customer questions, provides account opening information, and ensures that proper paperwork...
- Lewisville, TX (19 miles from Frisco, TX)
- 15 days ago
- Lewisville, TX (19 miles from Frisco, TX)
- 15 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker I 30 hour (North Garland)
- Garland, TX (21 miles from Frisco, TX)
- 15 days ago
- Garland, TX (21 miles from Frisco, TX)
- 15 days ago
Relationship Banker I 30 hour (North Garland) 3.5 3.5 out of 5 stars 2245 West Campbell Road, Garland, TX 75044 Thank you for your interest in a career at Regions. At Regions, we believe...
- Westlake, TX (24 miles from Frisco, TX)
- 21 days ago
- Westlake, TX (24 miles from Frisco, TX)
- 21 days ago
The Client Services Manager (CSM) is part of the Client Service Management, DC Plan Services organization and is the primary client facing associate responsible for the operational integrity of...
Fire/Life Safety Client Service Manager
- Plano, TX (11 miles from Frisco, TX)
- 28 days ago
- Plano, TX (11 miles from Frisco, TX)
- 28 days ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
Associate Client Service Manager
- Westlake, TX (24 miles from Frisco, TX)
- 29 days ago
- Westlake, TX (24 miles from Frisco, TX)
- 29 days ago
The Associate Client Service Manager (CSM) is part of the Client Service Management, DC Plan Services organization and is the primary client facing associate responsible for the operational...
Relationship Banker II - SB - Northwest Dallas
- Carrollton, TX (16 miles from Frisco, TX)
- 30+ days ago
- Carrollton, TX (16 miles from Frisco, TX)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Spanish Language Preferred
- McKinney, TX (14 miles from Frisco, TX)
- 30+ days ago
- McKinney, TX (14 miles from Frisco, TX)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker I (North Garland Branch)
- Garland, TX (21 miles from Frisco, TX)
- 30+ days ago
- Garland, TX (21 miles from Frisco, TX)
- 30+ days ago
Relationship Banker I (North Garland Branch) Regions - 3.5 Garland, TX Job Details Full-time $41,182.71 - $46,935.00 a year 10 hours ago Benefits Health savings account Health insurance Dental...
Director/Senior, Client Service Manager
- Westlake, TX (24 miles from Frisco, TX)
- 30+ days ago
- Westlake, TX (24 miles from Frisco, TX)
- 30+ days ago
Senior/Director, Client Service Manager ****Please Note: The hiring manager will be hiring at a Senior OR Director level based on candidate experience*** The Role You will be the primary Fidelity...
- Plano, TX (11 miles from Frisco, TX)
- 45+ days ago
- Plano, TX (11 miles from Frisco, TX)
- 45+ days ago
Opens new accounts, certificates of deposit, and all other ancillary products offered by the bank; answers customer questions, provides account opening information, and ensures that proper paperwork...
Demographic Data for Frisco, TX
Moving to Frisco, TX? Find some basic demographic data about Frisco, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Frisco, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Frisco, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »