Customer Service Manager Jobs in Frisco, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Plano Market - Plano, TX
- Plano, TX (11 miles from Frisco, TX)
- moments ago
- Plano, TX (11 miles from Frisco, TX)
- moments ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Director/Senior, Client Service Manager
- Westlake, TX (24 miles from Frisco, TX)
- 22 hours ago
- Westlake, TX (24 miles from Frisco, TX)
- 22 hours ago
The RoleYou will be the primary Fidelity client service contact for Defined Contribution and emerging Workplace products for some of Fidelity's largest institutional clients. As the main contact,...
Banking Relationship Specialist (Senior Relationship Banker)
- Denton, TX (17 miles from Frisco, TX)
- 7 days ago
- Denton, TX (17 miles from Frisco, TX)
- 7 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Relationship Banker (Spanish Language Preferred)
- Richardson, TX (16 miles from Frisco, TX)
- 8 days ago
- Richardson, TX (16 miles from Frisco, TX)
- 8 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Coppell, TX (17 miles from Frisco, TX)
- 13 days ago
- Coppell, TX (17 miles from Frisco, TX)
- 13 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
knowledge of all First United Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to: Bank Secrecy Act; Privacy; Fair Lending...
- Plano, TX (11 miles from Frisco, TX)
- 16 days ago
- Plano, TX (11 miles from Frisco, TX)
- 16 days ago
About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat...
Bilingual Client Support Manager
- Plano, TX (11 miles from Frisco, TX)
- 16 days ago
- Plano, TX (11 miles from Frisco, TX)
- 16 days ago
About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat...
Job Family Group: Retail Banking Sales & Service Frisco Branch Delivers exceptional service to BMO customers and prospects....
Ageless Mens Health Client Relations Manager in Frisco , Texas Foster real relationships. Advance the cause of men's health. Improve lives. With over 80 clinics nationwide and a growing client...
- Westlake, TX (24 miles from Frisco, TX)
- 30+ days ago
- Westlake, TX (24 miles from Frisco, TX)
- 30+ days ago
The Client Services Manager (CSM) is part of the Client Service Management, DC Plan Services organization and is the primary client facing associate responsible for the operational integrity of...
Client Support Manager - Home Improvement
- Plano, TX (11 miles from Frisco, TX)
- 45+ days ago
- Plano, TX (11 miles from Frisco, TX)
- 45+ days ago
About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat...
- Richardson, TX (16 miles from Frisco, TX)
- 90+ days ago
- Richardson, TX (16 miles from Frisco, TX)
- 90+ days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Demographic Data for Frisco, TX
Moving to Frisco, TX? Find some basic demographic data about Frisco, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Frisco, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Frisco, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »