Customer Service Manager Jobs in Exton, PA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Media, PA (14 miles from Exton, PA)
- 29 days ago
- Media, PA (14 miles from Exton, PA)
- 29 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker/Senior Relationship Banker - Intercourse Branch
- Intercourse, PA (24 miles from Exton, PA)
- 2 days ago
- Intercourse, PA (24 miles from Exton, PA)
- 2 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Royersford Branch
- Royersford, PA (12 miles from Exton, PA)
- 3 days ago
- Royersford, PA (12 miles from Exton, PA)
- 3 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Northeast PA Market Hire - Ambler, PA
- Ambler, PA (24 miles from Exton, PA)
- 4 days ago
- Ambler, PA (24 miles from Exton, PA)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Phoenixville Plaza Financial Center
- Phoenixville, PA (10 miles from Exton, PA)
- 11 days ago
- Phoenixville, PA (10 miles from Exton, PA)
- 11 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Consumer And Business Banking, Senior Relationship Banker, King of Prussia, PA
- King of Prussia, PA (13 miles from Exton, PA)
- 17 days ago
- King of Prussia, PA (13 miles from Exton, PA)
- 17 days ago
Strong financial acumen with a general knowledge of consumer and small business products, and lending. Proven track record in sales and cross-selling products and services....
This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....
Relationship Banker - Newtown Square Financial Center
- Newtown Square, PA (11 miles from Exton, PA)
- 21 days ago
- Newtown Square, PA (11 miles from Exton, PA)
- 21 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker- Pottstown
- Pottstown, PA (15 miles from Exton, PA)
- 24 days ago
- Pottstown, PA (15 miles from Exton, PA)
- 24 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Marketplace at Westtown (New Build) - West Chester, PA
- West Chester, PA (3 miles from Exton, PA)
- 26 days ago
- West Chester, PA (3 miles from Exton, PA)
- 26 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Hershey's Mill Branch
- West Chester, PA (3 miles from Exton, PA)
- 26 days ago
- West Chester, PA (3 miles from Exton, PA)
- 26 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Conshohocken Financial Center
- Conshohocken, PA (17 miles from Exton, PA)
- 27 days ago
- Conshohocken, PA (17 miles from Exton, PA)
- 27 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Conshohocken, PA (17 miles from Exton, PA)
- 29 days ago
- Conshohocken, PA (17 miles from Exton, PA)
- 29 days ago
Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their...
Asocc Relationship Banker - Springhouse Village Branch - Springhouse, PA
- Spring House, PA (23 miles from Exton, PA)
- 30+ days ago
- Spring House, PA (23 miles from Exton, PA)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Exton, PA
Moving to Exton, PA? Find some basic demographic data about Exton, PA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Exton, PA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Exton, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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