Customer Service Manager Jobs in Portland, OR
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Otak CPM is seeking a Client Service Manager to join our Project Management, Construction Management, and Owners Representative business group to lead business development efforts and oversee...
Otak CPM is seeking a Client Service Manager to join our Project Management, Construction Management, and Owner\'s Representative business group to lead business development efforts and oversee...
Relationship Banker (Tanasbourne Experience Center) (FULL TIME ONSITE)
- Beaverton, OR (5 miles from Portland, OR)
- 4 days ago
- Beaverton, OR (5 miles from Portland, OR)
- 4 days ago
leadership when appropriate Engage with members to understand needs and recommend financial solutions that best fit their goals, based on First Techs suite of product offerings Participate in campaigns, cross-selling...
Relationship Banker II (Tanasbourne Experience Center) (FULL TIME ONSITE)
- Beaverton, OR (5 miles from Portland, OR)
- 4 days ago
- Beaverton, OR (5 miles from Portland, OR)
- 4 days ago
and services to meet the members financial needs and partner with service teams including insurance, investments, Premier, and mortgage Meet quarterly metrics and service objectives (i.e. campaigns, cross-selling...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker, Canby Branch, Canby, OR
- Canby, OR (20 miles from Portland, OR)
- 7 days ago
- Canby, OR (20 miles from Portland, OR)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
Relationship Banker (Cedar Hills Experience Center)
- Beaverton, OR (5 miles from Portland, OR)
- 8 days ago
- Beaverton, OR (5 miles from Portland, OR)
- 8 days ago
and services to meet the members financial needs and partner with service teams including insurance, investments, Premier, and mortgage Meet quarterly metrics and service objectives (i.e. campaigns, cross-selling...
- West Linn, OR (11 miles from Portland, OR)
- 9 days ago
- West Linn, OR (11 miles from Portland, OR)
- 9 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
From impact lending to community partnerships, we are committed to helping Portland thrive through ethical, inclusive, and transparent banking practices....
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker (Cornell Experience Center)
- Hillsboro, OR (8 miles from Portland, OR)
- 30+ days ago
- Hillsboro, OR (8 miles from Portland, OR)
- 30+ days ago
leadership when appropriate Engage with members to understand needs and recommend financial solutions that best fit their goals, based on First Techs suite of product offerings Participate in campaigns, cross-selling...
Refer clients as necessary to the appropriate banker or department to cross-sell additional services or products....
Demographic Data for Portland, OR
Moving to Portland, OR? Find some basic demographic data about Portland, OR below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Portland, OR
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Portland, OR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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