Customer Service Manager Jobs in Oregon
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Brooklyn Queens West NY Area Bilingual Spanish required
- Astoria, OR
- 17 hours ago
- Astoria, OR
- 17 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies....
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker (Tanasbourne Experience Center)
- Beaverton, OR
- 2 days ago
- Beaverton, OR
- 2 days ago
leadership when appropriate Engage with members to understand needs and recommend financial solutions that best fit their goals, based on First Techs suite of product offerings Participate in campaigns, cross-selling...
Leverage transactions to identify Cross sell, new customer acquisition, and Referral opportunities....
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Ensure that new accounts are properly processed and cross-sell opportunities are identified and pursued....
Relationship Banker - Johnson Creek and SE 82nd Ave - Happy Valley, OR
- Happy Valley, OR
- 20 days ago
- Happy Valley, OR
- 20 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
and services to meet the members financial needs and partner with service teams including insurance, investments, Premier, and mortgage Meet quarterly metrics and service objectives (i.e. campaigns, cross-selling...
Summarize and discuss the opportunities uncovered recommend, present and sell appropriate bank products. • You will review loan applicants to elicit information, assess appropriate loans, cross-sell...
Relationship Banker II (Tanasbourne Experience Center) (FULL TIME ONSITE)
- Beaverton, OR
- 28 days ago
- Beaverton, OR
- 28 days ago
leadership when appropriate Engage with members to understand needs and recommend financial solutions that best fit their goals, based on First Techs suite of product offerings Participate in campaigns, cross-selling...
Demonstrated proficiency in consumer lending and basic business lending skills. Ability to unders......
leadership when appropriate Engage with members to understand needs and recommend financial solutions that best fit their goals, based on First Techs suite of product offerings Participate in campaigns, cross-selling...
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
and services to meet the members financial needs and partner with service teams including insurance, investments, Premier, and mortgage Meet quarterly metrics and service objectives (i.e. campaigns, cross-selling...
Demographic Data for Oregon
Moving to Oregon? Find some basic demographic data about Oregon below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Oregon
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Oregon offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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