Customer Service Manager Jobs in Lake Oswego, OR
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker (Tanasbourne Experience Center) (FULL TIME ONSITE)
- Beaverton, OR (8 miles from Lake Oswego, OR)
- 16 hours ago
- Beaverton, OR (8 miles from Lake Oswego, OR)
- 16 hours ago
leadership when appropriate Engage with members to understand needs and recommend financial solutions that best fit their goals, based on First Techs suite of product offerings Participate in campaigns, cross-selling...
Relationship Banker II (Tanasbourne Experience Center) (FULL TIME ONSITE)
- Beaverton, OR (8 miles from Lake Oswego, OR)
- 1 day ago
- Beaverton, OR (8 miles from Lake Oswego, OR)
- 1 day ago
and services to meet the members financial needs and partner with service teams including insurance, investments, Premier, and mortgage Meet quarterly metrics and service objectives (i.e. campaigns, cross-selling...
Client Service Manager - Personal Lines
- Portland, OR (6 miles from Lake Oswego, OR)
- 3 days ago
- Portland, OR (6 miles from Lake Oswego, OR)
- 3 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker, Canby Branch, Canby, OR
- Canby, OR (13 miles from Lake Oswego, OR)
- 3 days ago
- Canby, OR (13 miles from Lake Oswego, OR)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Portland, OR (6 miles from Lake Oswego, OR)
- 4 days ago
- Portland, OR (6 miles from Lake Oswego, OR)
- 4 days ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
Relationship Banker (Cedar Hills Experience Center)
- Beaverton, OR (8 miles from Lake Oswego, OR)
- 4 days ago
- Beaverton, OR (8 miles from Lake Oswego, OR)
- 4 days ago
and services to meet the members financial needs and partner with service teams including insurance, investments, Premier, and mortgage Meet quarterly metrics and service objectives (i.e. campaigns, cross-selling...
- West Linn, OR (4 miles from Lake Oswego, OR)
- 5 days ago
- West Linn, OR (4 miles from Lake Oswego, OR)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Portland, OR (6 miles from Lake Oswego, OR)
- 7 days ago
- Portland, OR (6 miles from Lake Oswego, OR)
- 7 days ago
From impact lending to community partnerships, we are committed to helping Portland thrive through ethical, inclusive, and transparent banking practices....
- Portland, OR (6 miles from Lake Oswego, OR)
- 14 days ago
- Portland, OR (6 miles from Lake Oswego, OR)
- 14 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Fishers Landing Fred Meyer, Vancouver, WA
- Vancouver, WA (19 miles from Lake Oswego, OR)
- 26 days ago
- Vancouver, WA (19 miles from Lake Oswego, OR)
- 26 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker (Cornell Experience Center)
- Hillsboro, OR (11 miles from Lake Oswego, OR)
- 30+ days ago
- Hillsboro, OR (11 miles from Lake Oswego, OR)
- 30+ days ago
leadership when appropriate Engage with members to understand needs and recommend financial solutions that best fit their goals, based on First Techs suite of product offerings Participate in campaigns, cross-selling...
- Portland, OR (6 miles from Lake Oswego, OR)
- 90+ days ago
- Portland, OR (6 miles from Lake Oswego, OR)
- 90+ days ago
Refer clients as necessary to the appropriate banker or department to cross-sell additional services or products....
Demographic Data for Lake Oswego, OR
Moving to Lake Oswego, OR? Find some basic demographic data about Lake Oswego, OR below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Lake Oswego, OR
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Lake Oswego, OR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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