Customer Service Manager Jobs in West Chester, OH
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
. - Cross-sell credit union products by answering inquiries; informing members of new services and product promotions; ascertaining customer needs; directing customers to lobby and partner representatives...
- Blue Ash, OH (7 miles from West Chester, OH)
- 3 days ago
- Blue Ash, OH (7 miles from West Chester, OH)
- 3 days ago
Act as a liaison between lines of business to effectively cross-sell and deliver exemplary products and relationship servicing to new and existing clients....
Associate Relationship Banker - Oxford High St - Oxford, OH
- Oxford, OH (18 miles from West Chester, OH)
- 5 days ago
- Oxford, OH (18 miles from West Chester, OH)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Investment Services Client Service Manager
- Cincinnati, OH (12 miles from West Chester, OH)
- 10 days ago
- Cincinnati, OH (12 miles from West Chester, OH)
- 10 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
- Maineville, OH (9 miles from West Chester, OH)
- 10 days ago
- Maineville, OH (9 miles from West Chester, OH)
- 10 days ago
Position Description Relationship Banker Identifying Information: Department: Branch Operations Reports To: Virginia Pence, Branch Manager Location: Maineville Office – 7795 South St. Rte. 48...
Associate Relationship Banker - Grand Ave - Fort Thomas, KY
- Fort Thomas, KY (16 miles from West Chester, OH)
- 12 days ago
- Fort Thomas, KY (16 miles from West Chester, OH)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Cincinnati North Market - Cincinnati, OH
- West Chester, OH
- 12 days ago
- West Chester, OH
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Cincinnati North Market - Cincinnati, OH
- Cincinnati, OH (12 miles from West Chester, OH)
- 17 days ago
- Cincinnati, OH (12 miles from West Chester, OH)
- 17 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Mulberry Milford - Milford, OH
- Milford, OH (15 miles from West Chester, OH)
- 17 days ago
- Milford, OH (15 miles from West Chester, OH)
- 17 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Cincinnati, OH (12 miles from West Chester, OH)
- 24 days ago
- Cincinnati, OH (12 miles from West Chester, OH)
- 24 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote Work- Cincinnati, OH (12 miles from West Chester, OH)
- 30+ days ago
- Cincinnati, OH (12 miles from West Chester, OH)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Cincinnati, OH (12 miles from West Chester, OH)
- 30+ days ago
- Cincinnati, OH (12 miles from West Chester, OH)
- 30+ days ago
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Manager to join our amazing culture. As a Service Manager, you are a part of a dynamic team that...
Relationship Banker - Forestville Financial Center
- Cincinnati, OH (12 miles from West Chester, OH)
- 45+ days ago
- Cincinnati, OH (12 miles from West Chester, OH)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker/Sr. Relationship Banker - Newport Branch
- Newport, KY (18 miles from West Chester, OH)
- 45+ days ago
- Newport, KY (18 miles from West Chester, OH)
- 45+ days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Financial Relationship Banker (EDGEWOOD)
- Trenton, OH (10 miles from West Chester, OH)
- 45+ days ago
- Trenton, OH (10 miles from West Chester, OH)
- 45+ days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkDemographic Data for West Chester, OH
Moving to West Chester, OH? Find some basic demographic data about West Chester, OH below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in West Chester, OH
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in West Chester, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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